Trainer- Call Center

1 week ago

Houston, United States GetixHealth Full time
Position Responsibilities:

Determine progress and qualifications of new hires for completion of new hire training program, ensuring employees are meeting the attendance, performance, and behavioral criteria for success.

Responsible for developing training content relevant to a diverse group of employees and skill sets focused on a specific business unit

Ability to troubleshoot and resolve common PC issues

Facilitate the delivery of training to new employees and current staff via in-person classroom setting and/or virtual settings.

Evaluate overall staff performance and validate training is meeting business needs.

Remain up to date on developments within the industry and within GetixHealth clients.

Actively seek current training methods and best practices to facilitate training employees.

Schedule and conduct meetings with Management to proactively identify topics to be addressed or areas in need of additional instruction.

Working knowledge of Protected Health Information (PHI), and HIPAA.

Review and audit accounts for accuracy.

Provide feedback to representatives and management on errors and trends identified.

Assist in retraining of staff to decrease and eliminate errors.

Performs other duties and responsibilities as assigned.

education and experience

Bachelor’s degree in business, education or healthcare preferred. Or a combination, OR equivalent combination of education, training, and work experience.

Minimum of three (3) years’ experience in (preferably within the healthcare industry) creating and conducting training programs within a business unit setting required.

KNOWLEDGE, SKILLS & ABILITIES

Strong working knowledge of Artiva, Getix Softpro, EPIC or other healthcare related software systems.

Excellent communication, presentation, and interpersonal skills.

Ability to work effectively and diplomatically with employees, healthcare providers, patients, and company leadership.

Must have a dynamic and engaging classroom presence.

Strong PC skills with proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Strong understanding of business goals and standards for customer service.

Strong, proven ability to organize and prioritize in a rapidly changing, fast paced work environment.

Strong attention to detail and the ability to prioritize work to meet assigned deadlines.

Ability to adapt quickly to change and be open to considering new approaches to solving problems and work processes.

Strong understanding and sensitivity to confidential matters.

Ability to multi-task in a fast-paced work environment.

Strong commitment to continuous self-improvement.

Ability to work independently on assigned projects, as well as accept direction when needed.

Willing to work extended hours and weekends when necessary.

work environment / physical requirements

Work environment may be an office or remote WAH location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone

Occasional lifting may be required up to 25 lbs.

Must be able to stand and lecture for extended periods of time, as well as sit with frequent bending and stooping.

TRAVEL REQUIREMENTS

Must be willing and able to travel to client/company locations at times. Travel would be throughout North America up to 10% of the time.

ADDITIONAL NOTES

This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

Work Shift: Monday-Friday 8:00am-5:00pm

Rate of Pay : $18-$20

Benefits and Incentives

  • Comprehensive Health Coverage:
    • Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
  • Life and Disability Insurance:
    • Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
  • 401(k) Retirement Savings Plan:
    • Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
  • Paid Time Off (PTO):
    • Accrue Paid Time Off starting on your first day of employment.
  • Flexibility in Benefits:
    • The company reserves the right to amend, modify, or terminate any benefits programs as needed.


GetixHealth is an Equal Employment Opportunity employer and an E-Verify employer

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