Customer Care Support Specialist

3 weeks ago

Bristol, United States Gatekeeper Systems Full time

Position Overview We are seeking a motivated and skilled Customer Care Support Specialist to join our team. As a Customer Care Support Specialist, you will be the frontline interface between our company and our valued customers, providing exceptional technical support and assistance to ensure their seamless experience with our products/services. Key Responsibilities · Respond promptly and efficiently to customer inquiries via phone, email, chat, or other communication channels. · Diagnose and troubleshoot technical issues reported by customers, providing accurate and timely solutions. · Guide customers through step-by-step processes to resolve technical problems. · Collaborate closely with other internal teams to escalate and resolve complex issues. · Document customer interactions, issues, and resolutions using our CRM system. · Occasional travel to customer locations for on-site troubleshooting, repairs and installations · Identify recurring issues and contribute to the development of comprehensive solutions. · Maintain a high level of product knowledge to effectively assist customers and offer proactive support. Qualifications · Previous experience in technical/customer support or a similar role. · Previous experience installing and repairing video surveillance systems, alarm systems, networking equipment, etc. preferred · Strong problem-solving skills and the ability to think analytically. · Excellent communication and interpersonal skills. · Patience, empathy, and a customer-centric approach. · Ability to work independently and in a team-oriented environment. · Certification or Diploma in electronics, networking or computer related field · Installation of GATEKEEPER system hardware · Valid Passport, Driver License and ability to travel considered an asset Benefits · Competitive salary package · Health, dental, and vision insurance · Opportunities for professional growth and development · Collaborative and inclusive work environment · Flexible work schedule If you are passionate about technology, customer satisfaction, and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity to contribute to our company's success.

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