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Software Support Specialist

4 months ago


Bristol, United States Embridge Consulting Limited Full time

**Unit4 ERP Software Support Specialist Full Time/Permanent Bristol Job Vacancy:**

by | Feb 2, 2021 | , |

****

**Job Vacancy: Unit4 ERP Software Support Specialist**

Due to further growth of our Unit4 ERP (Agresso) Service delivery team in Bristol, we currently have vacancies for full time Software Support Specialists who have experience in Unit4 ERP (Agresso) software and/or IT customer service environment.

**Job Description**

**About the role**

As a Software Support Consultant, you will provide a professional, efficient and effective support service to Embridge Consulting Managed ERP customers in the resolution of logged tickets and to provide remote consultancy services to other Embridge Consulting customers when required.

You will also be asked

To respond to the customer in a timely manner and in accordance with the customers SLA.

To research logged tickets and provide the customer with a solution, workaround or action plan.

To keep the customer informed through written and verbal communication on the progress of the logged issue.

To progress each problem through to conclusion, liaising with colleagues and Unit4 as needed whilst retaining ownership of the call.

To document issues clearly and concisely in the call handling system and record all time spent.

To identify opportunities for service improvement or chargeable activities.

**Essential Skills**

**Skills and experience required**

* Experience of supporting financial/HR application software in a multi customer environment Unit4 ERP desirable

* Experience of supporting SQL server and relational database application

* Strong problem solving/analytical skills

* ITILqualified beneficial but not essential

* Either qualified to degree level but with limited experience (less than a year) OR fewer qualificationsbut with more years relevant experience.

**If you feel you have the skills and experience to be successful in this role then apply today**

**Location**

Location Bristol Opposite Temple Meads Station

Fulltime Permanent

Hours 37.5 per week

Reporting to Service Delivery Manager **Embridge Bristol Office**

**Salary & Benefits**

R Competitive. Salary dependant on Experience

R Benefits including Health cash plan, regular team building events plus paid volunteer charity days.

Please email resourcing@embridgeconsulting.com with your CV to register your interest. PLEASE ENSURE YOU HAVE THE MINIMUM SKILLS TO APPLY.

Location:

Bristol City Centre

Closing date:

28th February 2021

Tags: #Bristol #Support #Consultant #Agresso