Customer Experience Specialist In Office or Remote

2 weeks ago

Bristol, United States CareerBuilder Full time

>> Customer Experience Specialist In Office or Remote Customer Experience Specialist In Office or Remote Summary Title:Customer Experience Specialist In Office or RemoteID:1277Location:Bristol, VADepartment:Customer Care Description **Customer Experience Specialist - In office or Remote available**

Our growing broadband service business is looking for a skilled problem solver to join our team as a Full Time Customer Experience Specialist. We need an enthusiastic individual who can address customer issues to a quantifiable successful outcome. Additionally, the right candidate will explain our service offerings to potential customers and successfully convert those callers into clients. The successful candidate for this role will have a strong command of the companys customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
The Customer Experience Specialist (CES) provides customer support for Point Broadband customers by maintaining up-to-date knowledge of all products, procedures, and special customer incentives and/or programs.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Provide superior customer service to incoming customer inquires
* Assist customers with billing features, service, and/or products
* Sell products and services
* Provide basic troubleshooting for service issues and/or outages
* Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
* Adjust customer billing accounts as necessary
* Ensure customer requests are completed on first call
* Ability to work cooperatively with supervisors, co-workers, and customers
* Ability to work in an agile environment
* Ability to multi-task, prioritize and manage time effectively
* Ability to follow policies and rules of the company
* Regular predictable attendance required
* Assist other Customer Service Representatives with questions
* Flexible to work evenings and some Saturdays
* Other duties performed as assigned
**COMPETENCIES**
* Analytical - Synthesizes complex or diverse information; Collects and researches data
* Design

Demonstrates attention to detail
* Problem Solving

Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully
* Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality
* Oral Communication

Listens and gets clarification; Responds well to questions
* Written Communication

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
**QUALIFICATIONS AND EXPERIENCE**
* High School Diploma or GED required
* At least two years of work experience. Previous customer service and/or call center experience preferred
* Strong communications and phone skills, interpersonal skills, basic computer skills, problem-solving skills
* Microsoft Office Suite, Google Earth
* Commitment to Point Broadband Value System, honesty, integrity, and a strong work ethic
**PHYSICAL REQUIREMENTS/CONDITIONS**
* Required to regularly sit for long periods, stand/walk occasionally
* Speak, hear normal conversation and telephone ring tones
* Operate a computer and other office equipment
* Reach with hands/arms frequently at or below chest height and occasionally overhead
* Must have adequate close vision for reading and computer work
**LIMITATIONS AND DISCLAIMER**
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of responsibilities, duties and skill required for the position.
**Point Broadband is an equal opportunity employer. For further information, please visit**

"EEO is the Law" Poster | U.S. Equal Employment Opportunity Commission (eeoc.gov)

#J-18808-Ljbffr

  • Remote Inside Sales Rep

    2 weeks ago

    Bristol, United States Agent Alliance Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and driven individual to join our team as an Entry-Level Inside Sales Representative. In this role, you will be responsible for engaging with potential customers who have already expressed interest in our services. This is a hybrid work position, offering the flexibility to work both remotely and in...

  • Remote Inside Sales Rep

    2 weeks ago

    Bristol, United States Agent Alliance Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a motivated and driven individual to join our team as an Entry-Level Inside Sales Representative. In this role, you will be responsible for engaging with potential customers who have already expressed interest in our services. This is a hybrid work position, offering the flexibility to work both remotely and in...

  • Scan Center QC Specialist

    3 weeks ago

    Bristol, United States MetaSource Full time

    Job DescriptionJob DescriptionDescription:The hybrid remote Scan Center QC Specialist is responsible for data and image quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product quality.Shifts: Monday – Friday; 6am-2pmPay: $15.00 per hour.Location: Hybrid, must be able to periodically report to our...

  • Marketing Specialist

    3 weeks ago

    Bristol, United States Data-Core System, Inc. Full time

    Job DescriptionJob DescriptionSalary: OpenData-Core Systems Inc. is a worldwide provider of information technology and business process outsourcing services. Data-Core combines technology innovation, business process expertise, and a global, collaborative workforce that exemplifies the future of work.As a Marketing Specialist, you will be involved in day to...

  • Product specialist

    2 weeks ago

    Bristol, United States Bristol Honda Full time

    Job DescriptionJob DescriptionBristol Honda is looking to hire Product Specialists. No experience necessary! We pride ourselves on our culture and have an exceptional training program for all new Product Specialists. We offer the opportunity for a career, not just a job, with a well-established reputable company that continues to grow. We are currently...

  • Sr. Marketing Specialist

    3 weeks ago

    Bristol, United States Data-Core System, Inc. Full time

    Job DescriptionJob DescriptionSalary: OpenData-Core Systems Inc. is a worldwide provider of information technology and business process outsourcing services. Data-Core combines technology innovation, business process expertise, and a global, collaborative workforce that exemplifies the future of work.As a Marketing Specialist, you will be involved in day to...

  • Office Coordinator at Kasten's Dog Training

    7 days ago

    Bristol, United States Kasten's Dog Training Full time

    Job DescriptionJob DescriptionKasten’s Dog Training is a dog training and boarding facility looking for a customer service professional who has experience with QuickBooks, Microsoft Office, and dog care to fill the Office Coordinator position.ResponsibilitiesResponsibilities include but are not limited to:·        Providing exceptional customer...

  • Office Coordinator at Kasten's Dog Training

    2 weeks ago

    Bristol, United States Kasten's Dog Training Full time

    Job DescriptionJob DescriptionKasten’s Dog Training is a dog training and boarding facility looking for a customer service professional who has experience with QuickBooks, Microsoft Office, and dog care to fill the Office Coordinator position.ResponsibilitiesResponsibilities include but are not limited to:·        Providing exceptional customer...

  • Office Manager

    5 days ago

    Bristol, United States Quality Services Plus, Inc. Full time

    Job Overview: **Responsibilities**: - Manage office supplies and equipment inventory - Coordinate and schedule appointments and meetings - Oversee administrative staff and allocate responsibilities - Handle accounts payable and receivable using QuickBooks - Assist in budgeting and financial reporting - Maintain a clean and organized office environment -...

  • Data Coordinator

    3 weeks ago

    Bristol, United States Data-Core System, Inc. Full time

    Job DescriptionJob DescriptionSalary: DOEData-Core Systems a consulting, services and digital transformation solution provider helping businesses reshape their future with cutting-edge technologies and services, has an immediate opening for a Data Coordinator in the Consulting Services Division.Key Responsibilities: Supervise the Quality Control process for...

  • Welding & Fabrication Specialist

    2 weeks ago

    Bristol, United States Innovative Manufacturing Solutions Full time

    Job DescriptionJob DescriptionTitle: Welding and Fabrication SpecialistLocation: Bristol, PACompany: Innovative Manufacturing SolutionsAbout Us:Innovative Manufacturing Solutions is a leading provider of cutting-edge solutions in the manufacturing industry. We specialize in providing precision metal-based components and assemblies to a variety of...

  • Welding & Fabrication Specialist

    2 weeks ago

    Bristol, United States Innovative Manufacturing Solutions Full time

    Job DescriptionJob DescriptionTitle: Welding and Fabrication SpecialistLocation: Bristol, PACompany: Innovative Manufacturing SolutionsAbout Us:Innovative Manufacturing Solutions is a leading provider of cutting-edge solutions in the manufacturing industry. We specialize in providing precision metal-based components and assemblies to a variety of...

  • Portfolio Management Analyst

    2 weeks ago

    Bristol, United States CareerBuilder Full time

    Project Portfolio Management Analyst provides analytics, reporting, and strategic consulting on the investment agenda to ensure performance from concept through benefits realization. Specialist organizes and manages the business case process, standards and organizational coaching to enable prioritization and decision making. Specialist provides assessment on...

  • Portfolio Management Analyst

    2 weeks ago

    Bristol, United States Saxon Global Full time

    Project Portfolio Management Analyst provides analytics, reporting, and strategic consulting on the investment agenda to ensure performance from concept through benefits realization. Specialist organizes and manages the business case process, standards and organizational coaching to enable prioritization and decision making. Specialist provides assessment on...

  • Welding & Fabrication Specialist

    2 weeks ago

    Bristol, United States Innovative Manufacturing Solutions Full time

    Job DescriptionJob DescriptionBenefits:401(k)Health insurancePaid time off Title: Welding and Fabrication SpecialistLocation: Bristol, PACompany: Innovative Manufacturing SolutionsAbout Us:Innovative Manufacturing Solutions is a leading provider of cutting-edge solutions in the manufacturing industry. We specialize in providing precision metal-based...

  • Contact Center Representative

    2 weeks ago

    Bristol, United States MetaSource Full time

    Job Type Full-time Description The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications. Schedule: open availability and you may be assigned to one of the...

  • Contact Center Representative

    2 weeks ago

    Bristol, United States MetaSource Full time

    Job DescriptionJob DescriptionDescription:The Customer Contact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.Schedule: open availability and you may be assigned to...

  • Customer Service Co-ordinator

    1 week ago

    Bristol, United States Limbs & Things Full time

    * Career Info **Work with us** **Customer Service Co-ordinator** Bristol Full-time Responsibilities **Customer Service** * Take responsibility for all aspects of account administration, account queries and sales support. * Maintain timely and effective communication with customers, both internal and external. * Process orders, quotes, and requests in line...

  • Administrative Assistant Customer Service

    2 weeks ago

    Bristol, United States A K Packaging Inc Full time

    Job DescriptionJob DescriptionAdministrative AssistantWe are currently seeking an experienced, competent office clerk to perform various administrative and clerical tasks, helping to support our offices and ensure success. The ideal candidate will be comfortable undertaking a variety of activities in the office, including filing, answering the phone,...

  • Medical Staff Specialist, FT 40 hours per week

    6 hours ago

    Bristol, United States BRISTOL HOSPITAL GROUP Full time

    Job DetailsJob Location BHI Bristol Hospital Main Cam - Bristol, CT Position Type Full Time Job Shift 1st Shift (Days) Description At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients,...