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Lead Product Support Engineer

2 months ago

Carmel, United States Clinical Architecture Full time
Who We Are

Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays.

About The Position

We are currently seeking a Lead Product Support Engineer to join our team in Indianapolis, IN. This position will challenge you to learn our software and its capabilities and assist our customers with their technical initiatives. The Lead Product Support Engineer will oversee the technical implementation of our software from contract signing to go-live, while also serving as a continual resource throughout the client relationship lifecycle. This role will directly engage with clients, manage a small team of Implementation Engineers, mentor junior engineers, and maintain a comprehensive overview of the state of Implementation for all clients. Collaboration with other departments to coordinate product release and upgrades will be a key responsibility in this role.

This role is required to be on-site at our Carmel, IN Headquarters. Clinical Architecture offers ample flexibility to accommodate healthy work-life balance.

Responsibilities
  • Manage client implementations directly and assign Implementation Engineering resources to clients as needed.
  • Create and manage documentation on implementation status, architecture, and use cases for technical client support.
  • Coordinate the activities of Implementation Engineers.
  • Troubleshoot customer issues related to software deployment and hosting environments.
  • Provide implementation guidance to customers in support of Clinical Architecture APIs.
  • Ensure a positive customer experience by delivering great service and engaging with customers throughout the business relationship.
Required Qualifications
  • 5+ years of technical implementation support experience.
  • High School Diploma or GED required.
  • 5+ years overall technology background.
  • Programming experience (C#, Java, Python, or equivalent).
  • Proficiency in relational databases and some proficiency in SQL.
  • Experience with Microsoft SQL Server and Windows Server.
  • Familiarity with cloud hosting.
  • Strong communication, both verbally and written.
  • Self-starter capable of working independently but also enjoys a team atmosphere.
Why Clinical Architecture?
We offer:
  • Opportunities for learning, development, and growth.
  • Experiences that connect you with colleagues.
  • A laid-back work environment with thoughtful amenities.
  • Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
  • Sabbatical opportunities for tenured team members.
  • Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
  • Maternity and Parental leave benefits.
  • Employer paid Short-term Disability & Long-term Disability.
  • Health and Wellness incentives.
  • 401k Matching.
  • Better workdays.

Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.

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