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Senior Transitional Care Assistant

3 months ago

New York, United States VNS Health Full time
Overview

As a Senior Transitional Care Assistant, you act as a navigator, educator and advocate, you will empower your clients with the knowledge and tools they need for seamless transitions of care. You'll serve as a liaison between the client and the healthcare delivery team, while also providingadministrative and customer service support.

Compensation:

$25.46 - $31.86 Hourly

What We Provide

  • Referral bonus opportunities

  • Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays

  • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

  • Employer-matched 401k retirement saving program

  • Personal and financial wellness programs

  • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program

  • Generous tuition reimbursement for qualifying degrees

  • Opportunities for professional growth and career advancement and CEU credits

What You Will Do

  • Understands and discusses the client-defined healthcare and functional goals and anticipated post-discharge care needs to ensure a smooth transition home or to other level of care setting.

  • Works closely with the Care team to monitor and track client progress. Prepares detailed, accurate and timely documentation.

  • Facilitates periodic case record reviews and case conferences with the Care team for assigned clients.

  • Establishes and promotes an ongoing collaborative relationship with direct caregivers, hospital administration, physicians, nurses, discharge planners, case managers, social workers, unit clerks, homecare agencies and other facility personnel.

  • Documents all interaction with the interdisciplinary team in the EMR.

  • Follows up with clients and maintains expected timeframes as per workflow.


Qualifications

Licenses and Certifications:

  • Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs

Education:

  • Associate's degree in human services or a related field or the equivalent work experience, required

  • Bachelor's degree in a human services or related field, preferred

Work Experience:

  • Minimum of two years of customer service experience in the medical field (i.e., hospital, long term care, home care, medical office), required

  • Ability to adapt to change and work in a team-based environment, required

  • Strong follow up skills required, as well as the ability to manage multiple priorities, required

  • Demonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients, required

  • Must be organized and detail oriented

  • Experience entering data, navigating, and retrieving information through computer systems, required

  • Proficient computer skills in Microsoft office, preferred

  • Bilingual skills may be required, as determined by operational needs

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