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Sales Manager

1 month ago


Fife, United States Emerald Queen Hotel & Casinos Full time

The Sales Manager (Hotel Casino) leads our team by creating and executing innovative sales strategies that drive revenue growth, enhance guest satisfaction and meet financial objectives in a dynamic and customer-focused market. We are seeking a dynamic sales strategist with strong leadership, communication, and analytical skills, as well as expertise in sales planning, customer service, and event coordination.

This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits. Salary dependent on experience.

Key Responsibilities:

  • Strategic Leadership: Develop and implement innovative sales strategies and plans to achieve revenue and performance goals.
  • Market and Client Insight: Monitor industry trends, analyze competitor and customer data, and create actionable plans for market expansion and customer retention.
  • Sales and Relationship Management: Lead high-value sales meetings, maintain client relationships, and maximize revenue opportunities, particularly in event planning.
  • Operational and Financial Oversight: Ensure project milestones and budget adherence, manage contracts, and maintain accurate records.
  • Event and Promotion Coordination: Oversee event scheduling, coordinate with departments, and develop promotional materials to enhance visibility and client engagement.
Knowledge, Skills, and Abilities:
  • Communication and Customer Service: Strong verbal and written communication skills with a focus on customer satisfaction and relationship management.
  • Sales and Strategic Planning: Expertise in developing sales strategies, negotiating, and managing performance metrics.
  • Leadership and Team Management: Proven leadership abilities, including team building, supervision, and employee relations.
  • Analytical and Problem-Solving: Strong analytical skills for market analysis, forecasting, and decision-making.
  • Organizational and Time Management: Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and priorities efficiently.
Minimum Qualifications:

REQUIRED
  • High School Diploma or GED equivalent
  • Bachelor’s degree in hospitality management, business administration, or related field
  • Two years of supervisory experience
  • Three years of sales experience in a Hotel Casino or similar facility
PREFERRED
  • Experience working with tribal entities
  • Gaming experience
Additional education/experience may substitute for the minimum requirements of the position.

Additional Requirements:
  • Must be able to work all scheduled shifts to include day, swing, graveyard and holidays


Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino.