Genesys Voice Engineer

3 weeks ago

Austin, United States Diverse Lynx Full time
Title: Genesys Voice Engineer

Location: Austin, TX (Onsite)

Type: Full Time

Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.

Job description:

  • A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions. Some specific responsibilities include:
  • Design and configuration of Genesys Core and Voice components, including IVR, call routing, and call recording.
  • Integration of Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.
  • Maintenance and troubleshooting of Genesys Core and Voice systems to ensure optimal performance and availability.
  • Collaboration with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.
  • Management of Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.
  • Development of custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.
  • Provision of technical support and training to end-users and other technical teams.


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

  • Genesys Voice Engineer

    7 days ago

    Austin, United States Diverse Lynx Full time

    Title: Genesys Voice Engineer Location: Austin, TX (Onsite) Type: Full Time Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt. Job description: A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement...

  • Genesys Engineer

    3 weeks ago

    Austin, United States Diverse Lynx Full time

    Role:Software Engineer - Composer Routing Developer Location: Austin, TX ( Onsite) Job Type: Full TimeJob Description: Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt. A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys...

  • Genesys Routing Composer Developer

    1 month ago

    Austin, United States PV Group Inc Full time

    **Roles and responsibilities**: - Hands on Experience in Genesys Routing Composer Development required - Experience in Service Level Routing and Priority Tuning - Able to Explain and strong knowledge in Multi-site Architecture **Location: Onsite Austin, TX** **Job Type**: Contract Pay: $60.00 - $65.00 per hour Expected hours: 40 per week Compensation...

  • Genesys Routing Composer Developer

    6 days ago

    Austin, United States Riva Scientific LLC Full time

    Job DescriptionJob DescriptionGenesys Routing Composer DeveloperLocation: Onsite Austin, TXDuration: Long term contractRoles and responsibilities:· Hands on Experience in Genesys Routing Composer Development required· Hands on Routing Experience in Composer Multimedia channel Development (Email, Iwd)· Experience in Service Level Routing and Priority...

  • Genesys Routing Composer Developer

    3 hours ago

    Austin, United States Riva Scientific LLC Full time

    Job DescriptionJob DescriptionGenesys Routing Composer DeveloperLocation: Onsite Austin, TXDuration: Long term contractRoles and responsibilities:· Hands on Experience in Genesys Routing Composer Development required· Hands on Routing Experience in Composer Multimedia channel Development (Email, Iwd)· Experience in Service Level Routing and Priority...

  • QA Analyst Level III

    2 days ago

    Austin, United States ACL Digital Full time

    Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Job Description: Need 5+ years of exp. Genesys Cloud Testing experience Required IVR Testing, Genesys Testing experience Required Prefer to have experience in Genesys cloud testing. Working experience validating various Contact Center components related to voice, email, and work...

  • QA Analyst Level III

    22 hours ago

    Austin, United States ACL Digital Full time

    Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Job Description: Need 5+ years of exp. Genesys Cloud Testing experience Required IVR Testing, Genesys Testing experience Required Prefer to have experience in Genesys cloud testing. Working experience validating various Contact Center components related to voice, email, and work...

  • Genesys QA

    4 weeks ago

    Austin, United States Pinnacle Group, Inc. Full time

    Need Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...

  • Genesys QA

    4 weeks ago

    Austin, United States Pinnacle Group, Inc. Full time

    Need Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...

  • POTS Voice Analyst, Remote

    1 week ago

    Austin, United States Vaco Full time

    We are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep...

  • Field Development Engineer

    1 week ago

    Austin, United States Thermon Full time

    Job DescriptionJob DescriptionJob Title:Field Development EngineerLocation:8880 Telephone Rd, Houston, Tx 77061 (Near Hobby Airport)Reports to:Senior Manager, Construction Field ServicesOverviewReporting to the Senior Manager, Construction Field Service, The Field Development Engineer will play a key role to Thermon's Heat Trace asset management and...

  • Field Development Engineer

    24 hours ago

    Austin, United States Thermon Full time

    Job DescriptionJob DescriptionJob Title:Field Development EngineerLocation:8880 Telephone Rd, Houston, Tx 77061 (Near Hobby Airport)Reports to:Senior Manager, Construction Field ServicesOverviewReporting to the Senior Manager, Construction Field Service, The Field Development Engineer will play a key role to Thermon's Heat Trace asset management and...

  • IVR Testing

    1 month ago

    Austin, United States ACL Digital Full time

    W2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...

  • IVR Testing

    2 weeks ago

    Austin, United States ACL Digital Full time

    W2 Contract/ Looking for candidate residing near Austin, TX only Job Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Required Skills: Need 5+ years of exp. Genesys Cloud Testing IVR, Genesys Testing Cloud Exp. Responsibilities: Working experience validating various Contact Center components related to voice, email, and work...

  • IVR Testing

    1 month ago

    Austin, United States ACL Digital Full time

    W2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...

  • IVR Testing

    3 weeks ago

    Austin, United States ACL Digital Full time

    W2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...

  • Cloud Solutions Architect 3

    1 week ago

    Austin, United States Vaachi Systems Inc. Full time

    Cloud Solutions Architect 3 (Hybrid 1 day onsite per week) Location: Austin, TX Work Type: W2 (No Benefits) Onsite: 1 day (Wednesdays) Remote: 4 days (Mon, Tue, Thurs, Fri) Duration: 3 Months (renewal 09/2024) Summary: This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....

  • Cloud Solutions Architect 3

    1 day ago

    Austin, United States Vaachi Systems Inc. Full time

    Cloud Solutions Architect 3 (Hybrid 1 day onsite per week) Location: Austin, TX Work Type: W2 (No Benefits) Onsite: 1 day (Wednesdays) Remote: 4 days (Mon, Tue, Thurs, Fri) Duration: 3 Months (renewal 09/2024) Summary: This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....

  • Cloud Solutions Architect 3

    1 week ago

    Austin, United States Vaachi Systems Inc. Full time

    Job DescriptionJob DescriptionCloud Solutions Architect 3 (Hybrid 1 day onsite per week)Location: Austin, TXWork Type: W2 (No Benefits)Onsite: 1 day (Wednesdays)Remote: 4 days (Mon, Tue, Thurs, Fri)Duration: 3 Months (renewal 09/2024)Summary:This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....

  • Cloud Solutions Architect 3

    4 hours ago

    Austin, United States Vaachi Systems Inc. Full time

    Job DescriptionJob DescriptionCloud Solutions Architect 3 (Hybrid 1 day onsite per week)Location: Austin, TXWork Type: W2 (No Benefits)Onsite: 1 day (Wednesdays)Remote: 4 days (Mon, Tue, Thurs, Fri)Duration: 3 Months (renewal 09/2024)Summary:This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....