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Genesys Voice Engineer

4 months ago

Austin, United States Diverse Lynx Full time

Title: Genesys Voice Engineer

Location: Austin, TX (Onsite)

Type: Full Time

Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.

Job description:

A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions. Some specific responsibilities include:

Design and configuration of Genesys Core and Voice components, including IVR, call routing, and call recording.

Integration of Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.

Maintenance and troubleshooting of Genesys Core and Voice systems to ensure optimal performance and availability.

Collaboration with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.

Management of Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.

Development of custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.

Provision of technical support and training to end-users and other technical teams.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.