Genesys Engineer

2 weeks ago

Austin, United States Diverse Lynx Full time
Role:Software Engineer - Composer Routing Developer
Location: Austin, TX ( Onsite)
Job Type: Full Time

Job Description:
Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.

A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions. Some specific responsibilities include:
  • Design and configuration of Genesys Core and Voice components, including IVR, call routing, and call recording.
  • Integration of Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.
  • Maintenance and troubleshooting of Genesys Core and Voice systems to ensure optimal performance and availability.
  • Collaboration with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.
  • Management of Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.
  • Development of custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.
  • Provision of technical support and training to end-users and other technical teams.


Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

  • Genesys Voice Engineer

    2 days ago

    Austin, United States Diverse Lynx Full time

    Title: Genesys Voice Engineer Location: Austin, TX (Onsite) Type: Full Time Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt. Job description: A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement...

  • Genesys Voice Engineer

    2 weeks ago

    Austin, United States Diverse Lynx Full time

    Title: Genesys Voice Engineer Location: Austin, TX (Onsite) Type: Full Time Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt. Job description: A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions....

  • Genesys QA

    4 weeks ago

    Austin, United States Pinnacle Group, Inc. Full time

    Need Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...

  • Genesys QA

    4 weeks ago

    Austin, United States Pinnacle Group, Inc. Full time

    Need Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...

  • Field Development Engineer

    3 days ago

    Austin, United States Thermon Full time

    Job DescriptionJob DescriptionJob Title:Field Development EngineerLocation:8880 Telephone Rd, Houston, Tx 77061 (Near Hobby Airport)Reports to:Senior Manager, Construction Field ServicesOverviewReporting to the Senior Manager, Construction Field Service, The Field Development Engineer will play a key role to Thermon's Heat Trace asset management and...

  • Cloud Solutions Architect 3

    2 days ago

    Austin, United States Vaachi Systems Inc. Full time

    Cloud Solutions Architect 3 (Hybrid 1 day onsite per week) Location: Austin, TX Work Type: W2 (No Benefits) Onsite: 1 day (Wednesdays) Remote: 4 days (Mon, Tue, Thurs, Fri) Duration: 3 Months (renewal 09/2024) Summary: This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....

  • Cloud Solutions Architect 3

    4 days ago

    Austin, United States Vaachi Systems Inc. Full time

    Job DescriptionJob DescriptionCloud Solutions Architect 3 (Hybrid 1 day onsite per week)Location: Austin, TXWork Type: W2 (No Benefits)Onsite: 1 day (Wednesdays)Remote: 4 days (Mon, Tue, Thurs, Fri)Duration: 3 Months (renewal 09/2024)Summary:This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....

  • DevOps Engineer

    4 weeks ago

    Austin, United States PTP Full time

    Job DescriptionJob DescriptionPTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a DevOps Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as...

  • RF- Micro-Electronic Engineer

    1 month ago

    Austin, United States Quantic Wenzel Full time

    Description The RF Engineer- Microelectronic actively participates and works on existing oscillator products and technologies related to analog radio frequency and/or low phase noise designs. The engineer will be involved in identifying manufacturing problems and effect solutions for continuous product improvement and/or research component availability...

  • RF- Micro-Electronic Engineer

    3 weeks ago

    Austin, United States Wenzel Associates Inc Full time

    The RF Engineer- Microelectronic actively participates and works on existing oscillator products and technologies related to analog radio frequency and/or low phase noise designs. The engineer will be involved in identifying manufacturing problems and effect solutions for continuous product improvement and/or research component availability dealing with...

  • QA Analyst III

    1 week ago

    Austin, United States Pinnacle Group Full time

    Job Description: Client is seeking a highly skilled Test Engineer to join our team. The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality. The ideal candidate will be responsible for designing, developing, and...

  • Coord Equipment

    7 days ago

    Austin, United States Texas Children's Hospital Full time

    We are searching for an Equipment Coordinator - someone who works well in a fast-paced setting. In this position, you will perform special projects for the department management team, including maintaining documentation to promote and support safe work practices as recommended by JCAHO and other Authorities Having Jurisdiction (AHJ's). Think you’ve got...

  • CX NICE Configuration Specialist

    2 weeks ago

    Austin, United States Connect Tech+Talent Full time

    CX Configuration SpecialistRemoteContractMUST HAVE SKILLS (Most Important):• Bachelor or Master of Science in Computer Science or Software Engineering• Five or more years of experience in Contact Center Services implementation and configuration• Expertise in NICE InContact CXone platform for contact center services• NICE inContact CXOne...

  • CX NICE Configuration Specialist

    2 weeks ago

    Austin, United States Connect Tech+Talent Full time

    CX Configuration SpecialistRemoteContractMUST HAVE SKILLS (Most Important):• Bachelor or Master of Science in Computer Science or Software Engineering• Five or more years of experience in Contact Center Services implementation and configuration• Expertise in NICE InContact CXone platform for contact center services• NICE inContact CXOne...