IVR Testing

3 weeks ago

Austin, United States ACL Digital Full time

W2 Contract/ Looking for candidate residing near Austin, TX only

Job Title: QA Analyst Level III

Location: Austion, TX (Onsite)



Job Description:

Required Skills:

  • Need 5+ years of exp.
  • Genesys Cloud Testing
  • IVR, Genesys Testing
  • Cloud Exp.


Responsibilities:

  • Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
  • For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test.
  • Experience of logging the bugs on Qtest and Jira.
  • Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
  • Able to design and execute various testing techniques and strategies.
  • Working knowledge of JIRA and Confluence.
  • Experience in test automation tools supporting Contact Center platforms Qtest.
  • Experience with Cyara for automated IVR testing.
  • Understands the SDLC, Agile/SCRUM concepts and software release cycle.
  • Prefer to have experience in Genesys cloud testing.

  • QA Analyst Level III

    1 week ago

    Austin, United States ACL Digital Full time

    Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Job Description: Need 5+ years of exp. Genesys Cloud Testing experience Required IVR Testing, Genesys Testing experience Required Prefer to have experience in Genesys cloud testing. Working experience validating various Contact Center components related to voice, email, and work...