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Strategic Account Manager

2 months ago

Lake Mary, United States R+L Global Logistics Full time
Job Description

Strategic Account Manager is responsible for managing a national customer base. This position will develop, implement and execute service strategies to generate order count growth.

Strategic Account Manager responsibilities and essential job functions include, but are not limited to the following:
  • Develop and execute service strategies to generate order count growth; expand volume of freight and service offerings to meet our national account customers transportation and logistics needs
  • Build and nurture existing and new customer relationships to meet individual, department and company goals and objectives
  • Collaborate with operations to establish shipping and carrier partners to meet customer freight needs and grow business
  • Consistently track and trace freight movements from origination to destination taking full responsibility, solving challenges both constructively and efficiently; communicating frequently with customer to ensure shipper and consignee are aware of any challenges or issues that may arise
  • Continuously develop customer relationships to expand volume of freight and services by offering relevant solutions to our customers transportation and logistics needs
  • Manage all account communication in a professional and timely manner
  • Develop and improve relationships with internal business partners to meet and exceed customer expectations
  • Utilize internal tools and resources to meet internal and external business needs; Confirm customer information is entered accurately in our transportation management system
  • Deep understanding of all company service offerings and internal resources in order to negotiate rates and generate the best margin for both the customer and our organization
  • Provide unmatched Customer Service through daily conversations, actively listening to customers in order to identify needs, provide solutions, educate and build relationships
  • Conduct sales meetings and follow up calls; presenting Company's full range of services to your customer base, allowing yourself to build a complete logistics and supply chain solution for the customer
Qualifications, Knowledge, Skills, and Abilities:
  • 5+ years account management experience; within a 3rd party logistics environment preferred
  • Bachelor's Degree or equivalent education plus work experience preferred
  • Previous experience in some or all of the following modes: refrigerated, dry van, expedited, flatbed, oversized, intermodal
  • Ability to handle and prioritize high call volumes and customer's inquiries while exuding a high level of customer service
  • Exceptional communication, problem solving and decision-making skills
  • Previous experience with transportation management systems and loads boards; McLeod preferred
  • Proficient in Microsoft Office Suite
  • Ability to read, write, and speak English fluently
About Us

R+L Global Logistics is a world-class provider of high quality domestic and international logistics and supply chain services, with a reputation for offering the highest quality freight solutions and services to our customers. We have 14 offices across the country, with locations in Atlanta, Chicago, Cincinnati, Denver, Fort Myers, Indianapolis, Kansas City, Laredo, Los Angeles, Nashville, Newark, Ocala, Orlando and San Antonio allowing our logistics team to optimize the supply chain process for our customers.

Why our employees love working at R+L Global Logistics
  • Values "I love working for a company that I am proud to represent based on its morals and people"Opportunities "It's exciting to play a part in building an organization knowing that as you succeed, more and more opportunities become available
  • People "While we are a larger company, I've still been able to form new friendships and relationships with the people around me"
  • Leadership "I love coming in each day and knowing that I my opinion matters to our leadership team
  • Exciting Benefits Including Vacation Properties "I love being able to go to Fort Myers Beach for a weekend getaway

BENEFITS

Company Vacation Properties, PTO, Sick Time, Paid Holidays, 401k, Medical, Dental, Vision, Life & Disability Insurance, Pet Insurance and Group Home & Auto Insurance

R+L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.