Onsite Representative Lead

2 weeks ago

Stratford, United States Incora Full time

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as an Onsite Representative Lead

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The On-Site Representative Lead is accountable for representing Wesco Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins; and for providing an on-site presence and liaison to assist in monitoring stock levels, resolving issues and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures and functions for accuracy and efficiency. The On Site Representative Lead is responsible for maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance; and providing operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.

About you

Education High school diploma. Some college or college degree is preferred * Experience Minimum of 1 year relative JIT, VMI or 3PO experience, within the aerospace industry Excellent, proven customer service and interaction skills, with direct customer and supplier contact Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results * Qualifications Ability to mentor and lead a team Demonstrated ability to be a self-starter and self-motivated Excellent organizational and time-management skills Clear and accurate data entry and documentation skills Strong follow-through and perseverance to handle multiple tasks simultaneously Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers' Ability to be detailed oriented and perform in-depth research, if required Ability to be cross-trained in multiple critical areas of the department Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required Must be open to schedule demands changes and demands, per customer needs Must have the ability to travel/drive from customer site-to-site, as necessary Must have and maintain own/reliable transportation and company-approved driving record

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

  • Courage Take ownership for issues and problems.
  • Collaboration Share knowledge and experience with others
  • Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

  • We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.
  • Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
  • Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
  • Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
  • Family friendly policies such as 2 weeks paid parental leave.
  • We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
  • Employer paid Group Life Insurance at 1x salary, STD, and LTD.
  • Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
  • Incora offers a 401K plan with company match.
  • Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

  • Industry-leading capabilities
  • Innovative solutions
  • Greater customer value
  • Trusted supplier relationships
  • Business growth and operational efficiency

Access to certain of the Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.

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