Customer Service Representative
19 hours ago
Ring's End, Inc. is a leading lumber and building materials retailer seeking a highly motivated individual to fill the role of Assistant Service Technician.
About Ring's End, Inc.As a third-generation, family-run company, we pride ourselves on our tradition of service and commitment to innovation. With a rich history dating back to 1902, we have established ourselves as a premier resource in the building material industry.
We are dedicated to employing the best team in the industry, ensuring a diverse and evolving work environment that values cooperation and teamwork. Our goal is to maintain a culture of innovation and continuous improvement.
This position offers a competitive salary range of $55,000 - $65,000 per year, depending on experience, with opportunities for growth and advancement.
Job DescriptionThe Assistant Service Technician will be responsible for assisting technicians in identifying and loading service vans with parts needed for jobs scheduled by the service coordinator. Upon arrival at the job site, you will follow the direction of the technician and anticipate tools needed to complete the job safely and efficiently.
The remainder of the day will consist of working on the computer to manage emails, update job status in our proprietary software program, and process service worksheets provided by the technician.
Responsibilities:- Loading and unloading service vans
- Organizing parts in storage areas and service vans
- Communicating with vendors to order parts
- Communicating with coworkers
- Helping customers understand the work to be performed and contacting customers with job status
- Cleaning job sites before, during, and after scheduled work
- Consulting with technicians to look for ways to complete tasks
- Helping build "hide-a-ways" and repair millwork in the warehouse
The incumbent must be flexible and adaptable to changes that rapidly occur. Being able to follow directions is critical to helping in the repair of various millwork. Must be able to communicate clearly and concisely both verbally and in writing with internal/external customers, vendors, and vendor representatives.
A familiarity with hand tools and how to use them is required in understanding how to repair doors and windows. Must be able to climb a ladder and work safely in high areas. Computer skills are required to look-up and order parts, enter information into proprietary software, as well as write and respond to email. Must be able to lift and carry heavy and/or bulky parts.
BenefitsRing's End, Inc. offers a comprehensive benefits package, including traditional and Roth 401(k) plans, 3% 401(k) safe harbor company contribution, profit sharing, various medical insurance plans, FSA & DCA, employee discounts on products and materials, life/accidental death & dismemberment insurance, long & short-term disability, paid holidays, paid time off (PTO), employee assistance program, and legal counseling program.
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