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Home Care Scheduler

3 months ago

Indianapolis, United States Advantage Senior Care Full time

Benefits/Perks

Flexible Scheduling

Competitive Compensation

Careers Advancement

Job Summary

We are seeking a Home Care Scheduler to join our team. In this role, you will collect, manage, and report on the scheduling information. This is an important position that allows us to provide comprehensive and consistent patient care by coordinating medical and health services. The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.

Responsibilities

Coordinate internal and external staffing needs

Assign caregivers to scheduled client shifts

Use cloud-based scheduling software

Maintain an up-to-date list of on-call and backup staff and use to secure last-minute coverage

Communicate with caregivers regarding any updates or changes to their schedule

Communicate with managers and clients to inform them of any schedule or staffing changes

Assist in the hiring, training, and management of new staff

Update daily schedules

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.

Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries.

Contributes to team effort by accomplishing related results as needed.

Maintains customer confidence and protects operations by keeping information confidential.

Qualifications

High school diploma or GED

Previous experience as a Home Care Scheduler or in a similar position is preferred

Highly organized with attention to detail

Comfortable with Microsoft Office and other computer programs

Ability to multitask and prioritize projects

Excellent customer service and interpersonal skills

Professionalism, confidentiality, and organization

Scheduling

Microsoft Office skills

Typing