Welcome Center Specialist |Part-time| Acrisure Arena

3 days ago

Palm Desert, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

The Welcome Center Specialist will support the Berger Foundation Iceplex guest experience, point of sale front desk, and programming activity. This will include cross-collaboration with program leaders for youth hockey, adult hockey, figure skating, and in-venue events to maximize efficiency and customer communication.

This role will pay an hourly wage of $20 per hour.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 31, 2024.

Responsibilities
  • Establish the Berger Foundation Iceplex as the predominant ice facility in the Coachella Valley through excellent customer service.
  • Provides efficient, gracious, and professional guest service and look for opportunities to enhance the guest experience.
  • Front desk responsibilities
  • checking-in program participants
  • conduct point of sale transactions concessions, skate rentals, skate sharpening, drop-in activities, and program registration
  • welcome the public, provide venue information and directions
  • Professionally and accurately execute policies and procedures
  • Intake and outtake of skate and equipment rentals for the public
  • Help with sizing, lacing & cleaning skates upon return
  • Support birthday party schedules, set-up, and execution
  • Communicate clearly and professionally with guests and staff
  • Execute policies and procedures professionally and accurately
  • Accurately handle register transactions
  • Process transactions for purchases and rentals
  • Daily cleaning tasks within the department
  • Support in-rink concessions - pizza, popcorn, snacks, and drinks service & sales
  • Attend all required training sessions and staff meetings
  • Maintain a clean and safe facility
  • Responsible for alerting managers to any unsafe or potentially hazardous ice conditions
Qualifications
  • Recreation facility or other customer service front desk experience
  • Cash & sales transaction management
  • League, facility schedule management
  • Strong verbal communication skills, with the ability to present and communicate with customers
  • A high degree of personal integrity and consistently put the interests of the organization first
  • Excellent communicator
Preferred Experience & Qualifications:
  • Experience with youth sports at the recreational and elite level
  • Understanding of event and on-ice programming
  • 2+ years work experience at an ice facility or other related sports complex
  • Experience with sports scheduling software (preferably DAYSMART)

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