Help Desk System Specialist 3

3 weeks ago

McLean, Virginia, United States M.C. Dean, Inc. Full time

Job Title: Help Desk System Specialist 3

Job Summary:

We are seeking a skilled Help Desk System Specialist to join our team at M.C. Dean, Inc. As a Help Desk System Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop system-related issues, and performing daily systems analysis and proactive preventative maintenance to ensure system health.

Key Responsibilities:

  • Interact with customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system-related issues.
  • Perform daily systems analysis and proactive preventative maintenance to ensure system health.
  • Obtain, analyze, and interpret trouble tickets to determine the appropriate approach and solutions to resolve the reported issue.
  • Work with and/or dispatch technicians and test systems to ensure proper trouble resolution in accordance with the system standards.
  • Document test procedures and results.
  • Help define and create system-level access management in accordance with the customer's standards.
  • Create user accounts and maintain and safeguard user permission groups.
  • Help develop and provide training for system users and customers.

Requirements:

  • High School Diploma or a GED and 10+ years of relevant experience or
  • Associates Degree and 8+ years of relevant experience or
  • Bachelor's Degree and 5+ years of relevant experience
  • Help Desk Support Functions with a combination of phone and desktop support is required.
  • Must be able to obtain vendor Professional Certification.
  • Experience administering LENEL systems is desired.
  • Experience in badge office operations is desired.
  • Strong oral and written communication skills are essential.
  • Demonstrated background working with multidisciplinary teams.
  • Demonstrated time management and organization skills to meet deadlines and quality objectives.

What We Offer:

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.

An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.

Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.

Open and transparent communication with senior leadership as well as local office management.

Exposure to computer screens for an extended period of time.

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.

Listen to and understand information and ideas presented through spoken words and sentences.

Communicate information and ideas in speaking so others will understand.

Read and understand information and ideas presented in writing.

Apply general rules to specific problems to produce answers that make sense.

Identify and understand the speech of another person.

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