Help Desk Associate

1 month ago

McLean, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Help Desk Associate. This is a 09+ Months Contract opportunity with long-term potential and is located in McLean, VA (Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-46074


Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.
  • Perform level 1-1.5 support for internal customers via phone, live chat, Walk-in's at our Technology Solution Centers or via self-serve.
  • Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
  • Use a strong customer-service attitude when responding to technology requests.
  • Communicate effectively and clearly to customers.
  • Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations & technology organization.


Key Requirements and Technology Experience:


  • Skills-Customer service, Windows 10/11, Networking.
  • 1+ years' experience in an enterprise organization supporting end users in Desktop Support and enterprise applications.
  • Demonstrated/strong knowledge of Microsoft Office 365 products.
  • Demonstrated knowledge of using ITSM application (preferred Client).
  • Demonstrated/strong knowledge of software: Windows 10/11; Active Directory; RSA Authentication Manager, Cisco AnyConnect, PingID, Global Protect, VMware; multifunctional printers; Internet Software (i.e., Edge; Firefox; Client Chrome).
  • Demonstrated/strong knowledge of hardware: Desktop; Laptop wireless mobile devices (smart phones, tablets, etc.) & Virtual Desktop infrastructure.
  • Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently.
  • Good attitude and excellent attendance required.
  • Typing speed of 50+wpm.
  • Excellent analytical skills for efficient problem diagnosis and resolution (creative thinker).
  • Strong accountability, both individually to your work as well as to the team.
  • Ability to work independently and collaborate effectively in a team environment.
  • Inquisitive nature, eager to learn new concepts and technologies.
  • Eagerness to help customers and team members with positive attitude.
  • Deliver prompt and high-quality customer service.
  • Excellent verbal, written and interpersonal skills.
  • Ability to multi-task in a fast paced, constantly changing environment.
  • Must be a team player and able to work collaboratively with and through others.
  • Effective listening skills and proper phone etiquette.


Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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