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Help Desk Analyst

5 months ago

McLean, United States IDR, Inc. Full time

IDR is seeking a Help Desk Analyst to join one of our top clients for a Hybrid Position If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today


Position Overview & Responsibilities for the Help Desk Analyst:

In this role, you will provide exceptional customer service at the walkup service desk to quickly resolve incidents and expedite request fulfillment. Your day-to-day tasks will include offering remote support via phone using remote desktop tools, assisting employees with the installation, configuration, and troubleshooting of computer hardware, and supporting desktop software for corporate laptops. You will also be responsible for organizing tickets, independently troubleshooting issues, and managing the onboarding and offboarding process, including provisioning and deprovisioning user accounts and application access. Additionally, you will document and resolve tickets promptly, interact with vendor support for technical problems, and create and maintain internal IT knowledge base articles and end-user documentation.

Required Skills:

  • 1-2+ years’ experience working in an IT Service Desk/Help Desk Analyst role
  • 1+ years’ experience with Azure Active Directory, Microsoft Exchange, SharePoint, Teams, and basic network troubleshooting.
  • 1+ years’ experience with Intune for Endpoint Services/Management (Windows or Mac)
  • Experience with remote support for Mac/Windows
  • Experience troubleshooting with Mac users & Windows end users over the phone
  • Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
  • What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture
  • Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row