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Dispatcher

4 months ago

Norcross, United States Bardi Heating, Cooling and Plumbing Full time

WE INVEST IN YOU - At Bardi Heating Cooling and Plumbing, we hire winning attitudes and train for success

Voted a top workplace in Atlanta, Bardi is THE place to work. We are a full-service residential HVAC and plumbing company. We are BBB accredited with an A+ rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Bardi team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team and celebrating our wins.

PAY AND BENEFITS:

Hourly Base Pay: $20.00 - $26.00

  • Paid Holidays with no on-call; Paid Vacation;
  • Medical, Dental, and Vision benefits packages
  • 401k with company match at 2%
  • Paid training, ongoing instruction and coaching
  • Employee appreciation activities and events
  • Extra incentive programs and bonuses
  • Braves Season Tickets
PTO and Insurance benefits start after only 60 days.

Schedule:
Tuesday - Saturday,12pm to 9pm; Shift can be split between office and WFH

A Bardi Dispatcher...
  • Meet daily revenue goals by prioritizing the most urgent and profitable calls
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences
  • Manage the whereabouts and needs of every technician in the field
  • Correctly close out every job - assuring technicians assign all tasks, materials, costs, etc.
  • Respond to customer requests, resolving issues and promoting the brand
  • Update customers throughout the day on the technician's progress
  • Ensure that follow-up calls are identified and scheduled in a timely manner
  • Update and continually be on the look-out for Service Titan customer data inconsistencies and records needs/discrepancies
What does it take?
  • Highly organized with exceptional follow-through abilities
  • Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
  • IT competent; good typist and proficient with phone systems
  • Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner Strong customer service and communication skills
  • Ability to build trust, diffuse conflict and hold others accountable
  • Must be able to clear a drug test and background check

Job Type: Full-time

Pay: From $20.00 - $26.00

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.