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Receptionist

2 months ago

Norcross, Georgia, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Receptionist-Dispatcher Role

We are seeking a highly skilled and organized Receptionist-Dispatcher to join our team at the Institute of Inspection, Cleaning and Restoration Certification. As a key member of our team, you will be responsible for providing exceptional customer service, managing incoming calls, and dispatching work to our teams.

Key Responsibilities:
  • Receive and enter lead calls and job referrals (FNOL)
  • Provide excellent customer service and greet visitors
  • Document calls for weekly call log report
  • Dispatch lead calls and job referrals
  • Track pending lead calls and job referral follow-up
  • Analyze dispatch report
  • Coordinate production schedule and monitor logistics
  • Perform general administration
Requirements:
  • Entry-level position with previous receptionist/customer service experience preferred
  • Experience in a service industry environment a plus
  • Outstanding written and verbal communication skills
  • Polite, confident, and excellent customer service skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Self-motivated and goal-oriented
  • Ability to multi-task
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software
Benefits:
  • Competitive hourly rate of $15.00
  • Opportunity to learn and grow with our team

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.