IT Help Desk Technician
2 months ago
RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change that drive value in our client’s organizations. Alignment. It is more than a word to us – it is at the heart of what we do.
RSDC is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
Requirements
RESPONSIBILITIES
- Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels includng phone, email, chat sessions, web forms, and other communications methods available
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
- Participate in Business Development, Capture of new opportunities, Proposals related to subject matter
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience:
- Intermediate level of technical experience with software
- Experience providing support via remote tools
- Demonstrated root-cause analysis skills
Specialized experience:
- Experience in analyzing and troubleshooting military software systems preferred
WHAT WE ARE LOOKING FOR
You MUST have:
- A high school diploma or equivalent; AND
- 2 or more years of related experience
- SECRET government clearance
- Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
- Ability and willingness to work and adhere to any full-time shift in our structured, 24 X 7 help desk environment
We PREFER you have:
- Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense – Ashore/ Afloat
Benefits
- Health Care Plans, various options (Medical, Dental & Vision)
- Paid Holidays
- Paid Time Off/Vacation
- Retirement Plans / 401K Matching
- Tuition Assistance
- Employer Paid Short Term & Long Term Disability
- Employer Paid Life Insurance
-
Help Desk Technician
2 months ago
New Orleans, United States ASM Global Full timePOSITION: Help Desk Technician DEPARTMENT: IT REPORTS TO: IT Manager FLSA STATUS: Hourly/Non-Exempt Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square. Essential Duties and...
-
IT Help Desk Technician
4 weeks ago
New Port Richey, United States Bayonet Plumbing Full timeIT Help Desk Technician- New Port Richey Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying workstations, and...
-
IT Help Desk Technician
2 weeks ago
New Port Richey, United States Bayonet Plumbing Full timeIT Help Desk Technician- New Port Richey Bayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying workstations, and...
-
IT Help Desk Technician
1 month ago
New Port Richey, United States Bayonet Plumbing Full timeJob DescriptionJob DescriptionIT Help Desk Technician- New Port RicheyBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and...
-
IT Help Desk Technician
3 months ago
New Orleans, United States RSDC Full timeRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change...
-
IT Help Desk Technician
4 weeks ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
IT Help Desk Technician
3 months ago
New Orleans, United States RSDC Full timeJob DescriptionJob DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in...
-
Help Desk Technician
2 months ago
New Orleans, United States Orleans Parish Sheriff's Office Full timeHELPDESK TECHNICIAN SUMMARY The Orleans Parish Sheriff’s Office (OPSO), New Orleans, Louisiana, provides the care, custody, control, and rehabilitation of inmates. We are committed to providing the highest level of service and security to the court systems, the execution of court mandates, and the protection of individuals’ rights and freedoms. Our...
-
New Orleans, United States Lugenbuhl, Wheaton, Peck, Rankin & Hubbard Full timeWe are seeking a tech-savvy individual for an entry-level Help Desk Technician and Data Retention Specialist role. This position is based in New Orleans and is ideal for those looking to start a career in IT and data management. Key Responsibilities:· Provide technical assistance with computer systems, hardware, and...
-
New Orleans, United States Lugenbuhl, Wheaton, Peck, Rankin & Hubbard Full timeWe are seeking a tech-savvy individual for an entry-level Help Desk Technician and Data Retention Specialist role. This position is based in New Orleans and is ideal for those looking to start a career in IT and data management. Key Responsibilities:· Provide technical assistance with computer systems, hardware, and...
-
Help Desk Support Representative
5 days ago
New Orleans, Louisiana, United States Leidos Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk Support Representative to join our team at Leidos. As a member of our IT support team, you will play a critical role in providing top-notch technical support to our customers.Key ResponsibilitiesProvide tier 1 level support to customers via phone and online channelsPerform troubleshooting...
-
NESD Help Desk Agent II
2 weeks ago
New Orleans, United States General Dynamics Information Technology Full timeType of Requisition: Pipeline Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Secret Suitability: Public Trust/Other Required: None Job Family: Help Desk Job Qualifications: Skills: Customer Service, Help Desk Support, IT Service Desk, Troubleshooting Certifications: Experience: 2 + years of related experience US...
-
Service Desk Support Technician
2 weeks ago
New York, NY, United States TEKsystems Careers Full timeOne of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message...
-
Help Desk Specialist II
4 days ago
New Orleans, Louisiana, United States General Dynamics Information Technology Full timeJob Summary:We are seeking a highly skilled Help Desk Specialist II to join our team at General Dynamics Information Technology. As a Help Desk Specialist II, you will be responsible for providing technical support and assistance to customers via multiple support channels, including phone, email, chat, and enterprise ITSM.Key Responsibilities:Assist and...
-
Help Desk/MAC Engineer
3 months ago
New York, United States Lincoln IT Full timeJob DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. ResponsibilitiesProvide phone support and remote...
-
NESD Help Desk Agent II
2 weeks ago
New Orleans, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS Citizenship...
-
Tier 1 Help Desk Specialist
4 days ago
New Orleans, United States Resource Management Concepts, Inc. Full timeJob DescriptionJob DescriptionResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.RMC is hiring for a Tier 1...
-
Help Desk Technician
3 weeks ago
New York, United States Insight Global Full timeRequired Skills & Experience• 2+ years of help desk experience • Experience using Service Now as a ticketing system • Excellent communication & customer serviceNice to Have Skills & Experience• Basic server knowledge • Background in configuration in workstations, servers, or notebooks
-
Help Desk Technician
3 weeks ago
New York, United States Insight Global Full timeRequired Skills & Experience• 2+ years of help desk experience • Experience using Service Now as a ticketing system • Excellent communication & customer serviceNice to Have Skills & Experience• Basic server knowledge • Background in configuration in workstations, servers, or notebooks
-
Help Desk Technician
5 days ago
New York, New York, United States MJHS Full timeAbout MJHSMJHS is a leading healthcare organization that provides comprehensive and affordable health and financial benefits to its employees. We are committed to delivering exceptional patient care and resident services, and we are seeking a highly skilled and dedicated individual to join our team as a Service Desk Analyst.ResponsibilitiesThe Service Desk...