Customer Service Agent, Air Import

4 days ago

Wood Dale, United States Advantage Technical Full time


Customer Service Agent, Air Import
Classification: Non-Exempt, Temporary
Location: Wood Dale, IL (onsite)
Working Hours: 8:00 am- 5:00 pm

We offer:
* A temporary position with the opportunity to learn valuable skills and gain experience in the logistics industry
* Competitive pay of $20 - $21 per hour
* Periodical performance review with potential raises based on performance
* Opportunity to convert to a full-time employee position
* A collaborative and supportive work environment.

Overview:
A global logistics company is seeking a motivated and detail-oriented individual to join their team as a Customer Service Agent in their Air Import department.
This is an excellent opportunity to gain valuable skills in the import industry and potentially build a long-term career with us.
In this role, you will participate in coordinating smooth movement of international shipments by providing exceptional customer service and maintaining accurate records.
While a background in the logistics industry is a plus, it is not required. We are looking for a positive and eager individual who is ready to learn.
If you are a quick learner who thrive in a fast-paced environment and enjoy exceeding expectations to provide excellent customer service, we encourage you to apply

Essential Duties and Responsibilities Include but not are Limited to:
* Coordinate the movement of import shipments from origin to destination and track shipment progress.
* Communicate clearly to keep customers informed about the status of their shipments, addressing any inquiries and following up until successful delivery.
* Process and maintain accurate information in the database system, including sending notifications and confirming shipping details.
* Communicate effectively with various vendors such as airlines, warehouses, and other parties involved in the delivery process to ensure timely updates and address any concerns.
* Identify any issues with deliveries, such as delays or damages, and promptly report them to the appropriate team.
* Monitor and respond to emails in a timely manner.
* Other duties requested by Management.

Qualifications:
* Proficient in computer skills, including email and basic data entry
* Ability to learn new processes quickly
* Positive and professional attitude

Bonus points if you have:
* Experience in customer service or a related field.
* Strong attention to detail and organizational skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Prior experience in the logistics industry is not required but a big plus.

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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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