Customer Service Representative

3 weeks ago


Wood Dale, Illinois, United States Aston Carter Full time

Description:

As the Customer Care Support, you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. You will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.
-Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email.
-Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
-Utilize problem solving and sound judgement to promote customer satisfaction.
-Process inventory returns RMAs (Return Material Authorization) and communicate as appropriate.
-Perform Credit & Rebills research and process correctly.
-Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
-Able to efficiently utilize Microsoft office products including Excel and Outlook.
-Passion for customer service field.

Skills:

Customer service, order entry, erp, data entry, call center, microsoft office, customer service call center, CRM,

Top Skills Details:

Customer service,order entry,erp

Additional Skills & Qualifications:

Must Haves:
- 3+ years of consumer products industry customer service experience
- Processing Orders
- Data Entry (35 wpm)
- Experience with credits/returns/collections
- Experience with remote position for time management and engagement
- Salesforce, JDE, general computer skills and call center systems, Excel, Outlook
- High school diploma, General Education Degree (GED) or equivalent required (Bachelor's Degree preferred)

Nice Haves:
-
- Med Device - Purchasing

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.



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