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Air Import Specialist

4 months ago

Wood Dale, United States Aston Carter Full time

Looking for: Minimum EDU is a High School Diploma or GED. Bachelor's Degree preferred. At least 1+ years of recent office (customer service or data entry) up to 5 years. Logistics experience preferred Microsoft Office Proficient. Customer-oriented mindset. Proactive/go-getter attitude. Hours: Monday through Friday 8 am - 5 pm or 9 am - 6 pm; Must be open to overtime intermittently Customer service - updating customers on their shipment status and following up until the shipment is delivered. This includes taking care of customers daily tracking reports as well as updating POD in UFS. Also, compliant with the provided SOP per customer. -Open BB Consolidation in UFS and send arrival notices to customs brokers for those assigned airlines. Also, confirm MAWBs in UFS which you opened. -Create delivery orders and pass to the Dispatch team. Once dispatched, monitor delivery status and update POD -Communicate with airlines, warehouses and other vendors to get updated or give instructions. -Take care of hot sheet and airline nomination. Includes communication with the airline or warehouse. -Email monitoring and responses - it is required to monitor and reply to emails that were sent to you. If it was not meant for you, required to forward the email to the correct staff member. -Billing if needed for larger customers -Escalation if needed in instances such as damages, delays, missing items, or any type of complaints from customers. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.