Membership Services Rep I

4 weeks ago

Kalamazoo, United States Bronson Healthcare Full time

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.

Love Where You Work

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.

If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location
BLIRC Bronson Lifestyle Improvement & Research Center

Title
Membership Services Rep I

Membership Staff are responsible for promoting the value of Bronson Athletic Club and showing potential members the benefits of belonging to a Bronson facility. It is the job of Membership Staff to generate revenue by bringing awareness of the facility to potential members in the Kalamazoo area. This is accomplished by researching and producing lists of target demographic areas, creating and mailing documents which are both inviting and enticing to prospects, and following up leads through correspondence; via email, personal notes, and phone calls. Membership Staff follow the same procedure in generating lists of previous members and contacting them with information about exciting promotions, programs, and amenities offered both at the club and at Bronson Methodist Hospital. It is vital that the incumbent maintains a poised and professional demeanor so that they are approachable and knowledgeable when members and prospective members inquire about the facility. Employees providing direct patient care must demonstrate competencies specific to the population served.

Bachelor's Degree in Business
or related field or 3-5 years of sales/customer service experience required

• Strong interpersonal communication skills
• Must have computer proficiency with Microsoft Excel/Word/Outlook in building reports, creating mailings, running a mail merge, etc. Experience in Publisher and POS systems
• Interpersonal skills are essential
• Must be able to communicate clearly and in an informed fashion (verbally and in written form)
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
Involves regularly lifting of bulky or moderately heavy weights (i.e., up to 50 pounds), and occasionally assisting with heavier tasks or expending the equivalent effort in pushing, pulling, or otherwise handling material, equipment, and other objects.
• Promotes the Bronson Athletic Club product, answering questions, and creating a desirable/family friendly environment for members and prospective members.
• Communicates effectively on the phone and in person to convey information to prospective members, allowing them to make an informed decision about joining.
• Gathers guest registration cards from Sales Director and generates thank you notes to follow up with prospective members. Makes note of special VIP guests who have 5 days to use the club and schedules a follow up call at that point to gauge interest in joining.
• Reviews email inbox for inter-office communications as well as prospective member emails and follows up in a timely manner.
• Generates reports in Jonas Software/Microsoft Excel to review previous members for promotional mailings. Generates mailer/labels/envelopes.
• Generates reports in Jonas Software/Microsoft Excel to show prospective members that have already been toured, spoken with, or had information mailed to them. Follows up with phone call or promotional mailer.
• Processes new members in the system:
o Reviews completed application and entry into Jonas Software
o Reviews "Bronson New Member Fact Sheet" points with member and obtains signature.
o Reviews Jumpstart Program with new member and signs them up if interested.
o Processes photo in system and prints new card.
o Processes payment for initiation fee as well as any other necessary costs.
o Answers any other questions or concerns - welcomes new members to the club.
• Facilitates member resolution for any misdirected member/potential member when Membership Services is not available.
• Works with Sales Director to develop demographic target lists based on member interest to being run through Jonas Club Broadcasting email promotional programs.
• Works with Sales Director to develop member retention program which will be run on new Jonas Software. This retention program will include point accumulation/rewards program incentive special promotions.

Shift
Variable

Time Type
Full time

Scheduled Weekly Hours
40

Cost Center
2713 Membership Sales (BLIRC)

Please take a moment to watch a brief video highlighting employment with Bronson

  • Customer Service Rep

    4 days ago

    Kalamazoo, United States Rentokil North America Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve...

  • Customer Service Representative

    2 weeks ago

    Kalamazoo, United States Green Bay Packaging Full time

    Customer Service Representative ID 2024-2529 Category Customer Service Division Kalamazoo Division Position Overview This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you...

  • Customer Service Representative

    5 days ago

    Kalamazoo, United States Green Bay Packaging Full time

    Position Overview: This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you!! It is NOT a call center position where you answer...

  • Customer Service Representative

    1 week ago

    Kalamazoo, Michigan, United States Green Bay Packaging Full time

    Position Overview: This is not your average Customer Service Representative position Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you It is NOT a call center position where you answer...

  • Customer Service Representative

    4 weeks ago

    Kalamazoo, United States Green Bay Packaging Full time

    Customer Service Representative ID 2024-2529 Category Customer Service Division Kalamazoo Division Position Overview This is not your average Customer Service Representative position! Ever call a Company to check on your order and have to explain your situation 5 times to 4 different...

  • Customer Service Representative

    1 week ago

    Kalamazoo, Michigan, United States Green Bay Packaging, Inc. Full time

    Position Overview:This is not your average Customer Service Representative positionEver call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and the agreed upon solution? Do you enjoy working with Customers/ Clients one on one...

  • Customer Service Representative

    1 month ago

    Kalamazoo, United States Green Bay Packaging Full time

    Position Overview: This is not your average Customer Service Representative position! Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and the agreed upon solution? Do you enjoy working with Customers/ Clients one on...

  • Customer Service Representative

    1 week ago

    Kalamazoo, Michigan, United States Green Bay Packaging Full time

    Customer Service RepresentativeID Category Customer ServiceDivisionKalamazoo DivisionPosition OverviewThis is not your average Customer Service Representative position Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues...

  • Manufacturing Engineering Manager

    4 weeks ago

    Kalamazoo, United States Stealth Recruiting Services Full time

    Job DescriptionJob DescriptionJob DescriptionJob SummaryA leading Tier-1 supplier of components for the automotive industry, has a full-time on site Engineering Manager position open at their facility located south of the Kalamazoo, MI area.  Position SummaryThis position reports directly to the General Manager and is responsible for the general and...

  • Manufacturing Engineering Manager

    3 weeks ago

    Kalamazoo, United States Stealth Recruiting Services Full time

    Job DescriptionJob DescriptionJob DescriptionJob SummaryA leading Tier-1 supplier of components for the automotive industry, has a full-time on site Engineering Manager position open at their facility located south of the Kalamazoo, MI area.  Position SummaryThis position reports directly to the General Manager and is responsible for the general and...

  • Manufacturing Engineering Manager

    2 weeks ago

    Kalamazoo, United States Stealth Recruiting Services Full time

    Job DescriptionJob DescriptionJob DescriptionJob SummaryA leading Tier-1 supplier of components for the automotive industry, has a full-time on site Engineering Manager position open at their facility located south of the Kalamazoo, MI area.  Position SummaryThis position reports directly to the General Manager and is responsible for the general and...

  • Relationship Manager I

    3 weeks ago

    Kalamazoo, United States PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Tuffy Tire

    2 weeks ago

    Kalamazoo, United States Mavis Tire Supply Full time

    Tuffy Tire & Mavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersTuffy Tire is proud to join Mavis Tires Family. We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the Portage, MI area. With over 2,000 retail...

  • Customer Service Specialist

    1 month ago

    Kalamazoo, United States Landscape Forms Full time

    **Customer Service Specialist** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Landscape Forms team is expected to actively support the four Scanlon principles and the OnTrac criteria. We believe these are crucial to the success of an individual and the overall success of the company. **Summary** This position has the responsibility to...

  • Customer Service Specialist

    1 week ago

    Kalamazoo, Michigan, United States Landscape Forms Full time

    **Customer Service Specialist** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Landscape Forms team is expected to actively support the four Scanlon principles and the OnTrac criteria. We believe these are crucial to the success of an individual and the overall success of the company. **Summary** This position has the responsibility to...

  • Customer Service Specialist

    4 weeks ago

    Kalamazoo, United States Landscape Forms Full time

    **Customer Service Specialist** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Landscape Forms team is expected to actively support the four Scanlon principles and the OnTrac criteria. We believe these are crucial to the success of an individual and the overall success of the company. **Summary** This position has the responsibility to...

  • Indirect Dealer Relationship Manager/consumer Loan

    2 weeks ago

    Kalamazoo, United States BlueOx Credit Union Full time

    Description: **_ **This is a hybrid position, but must be located within driving distance of our physical branches**_** Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At BlueOx, we are committed to...

  • Customer Service Specialist

    2 weeks ago

    Kalamazoo, United States Landscape Forms Full time

    **Customer Service Specialist - Lighting Team** at Landscape Forms Kalamazoo, MI **Philosophy** Each member of the Landscape Forms team is expected to actively support the four Scanlon principles and the OnTrac criteria. We believe these are crucial to the success of an individual and the overall success of the company. **Summary** This position has the...

  • Bilingual Customer Service Representative

    1 month ago

    Kalamazoo, United States Consumers Credit Union Full time

    DescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations - in-person, over the phone or...

  • Customer Service Representative

    1 month ago

    Kalamazoo, United States Metro Toyota Full time

    ****REPORTS TO** : Service Director** **POSITION TYPE:** Full-time We are seeking candidates with a positive, upbeat personality who will work well both individually and as a member of a team. Excellent phone skills are required. If you are a "people person" and are looking for the opportunity to grow your customer service skills in a fast-paced...