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Customer Service Representative
3 months ago
Customer Service Representative
ID
Category
Customer Service
Division
Kalamazoo Division
Position Overview
This is not your average Customer Service Representative position
Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and the agreed upon solution? Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you
It is NOT a call center position where you answer phone calls all day answering random questions. As a Customer Service Rep, you are the manager of your own specific accounts. You are the point of contact and will handle all the details of each of your accounts from initial order entry to production to shipping.
You will be expected to provide high quality, consistent and efficient service to our customers through daily interaction with your clients. That means you will be coordinating with multiple departments on orders from Outside Sales Reps to the Production floor and various other on-site co-workers.
Responsibilities
You will be expected to:
Provide timely and accurate information about incoming customer order status and product knowledge requests.
Process customer orders/changes, and returns according to established department policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with accounts receivable department to resolve any disputed payment items.
Provide timely feedback to the Company regarding service failures or customer concerns.
Partner with Sales Representatives to meet and exceed each customer's service expectations.
Ability to prioritize a fluctuating work load.
Willingness to work with clients and sales representatives through a variety of media: phone, email, memos, etc.
Perform other duties as assigned.
Qualifications
High school diploma required, Associates or Bachelor's degree preferred.
Strong customer orientation.
A minimum of one year in a Customer Service environment.
Superior organizational and time management skills.
Excellent verbal and written communication skills. Exceptional interpersonal skills with previous experience interfacing with customers. Must be able to interact with all levels within the Company.
Self-starter with the ability to work without direct supervision.
High attention to detail with ability to troubleshoot to determine cause and effect of poor customer experiences.
Computer skills with working knowledge of Microsoft Office software. Previous data entry experience required.
Compensation & Benefits
Compensation is commensurate with experience.
Division Description
The Kalamazoo Division is a full service, BRCGS certified corrugated facility with an ISTA test lab on site. We manufacture a wide variety of corrugated products from point of purchase graphic displays, to any size corrugated shipping container.
