Caregiver Scheduler

3 months ago

Matteson, United States Lovebird Home Care Full time

LoveBird Healthcare is seeking to hire a talented individual who is driven by the desire to serve others, to fill the position of a Caregiver Scheduler

Place of Employment:

Office, client's home and outside as required Lovebird HQ management HQ management.

Accountable to Lovebird HQ's Administrator, Manager.

Who Are We?

LoveBird Healthcare maintains a significant presence across the healthcare ecosystem and delivers services that are in line with this industry standard. LoveBird has provided comprehensive wellness and preventive health care to over a thousand patients, offering the best clinical outcomes.

A Day in the Life as a Caregiver Scheduler

Responsibilities:

  • Responsible for the implementation and monitoring of the organization's quality
  • Assign caregivers to clients, based on personality, skill, client's scheduling needs and caregivers' availability.
  • Assign caregivers based on location, time, skills/needs, requests, etc. to the clients.
  • Schedule and maintain client's ongoing staffing requirements
  • Organize caregiver and client's concerns like time off requests, questions, and changes in schedule and/or availability.
  • Utilize our web-based care management system to monitor caregivers for on-time arrival, manage clock-in/clock-out system, monitor care logs, and update client and caregiver records.
  • Ensure client's schedules are covered, at all times, and accurately documented in the HR/Scheduling system.
  • Responsible for scheduling caregivers for all open cases, call-outs, vacation coverage, etc.
  • Build honest, sustainable relationships with clients, caregivers and office staff.
  • Conducts or ensures supervisory field visits for caregivers in client's homes.
  • Conducts office training.
  • Participates in On-Call rotation and follows protocols.
  • Coordinate with Client Care Team Lead and HR Coordinator to staff new clients.
  • Assist Client Care Team Lead with events in the community.
  • Fill Clients as needed and to make up hours during slow months.
  • Ability to manage a high volume of incoming calls, while placing several outgoing calls to staff open client shifts, on a timely basis.
What Are We Looking For?

The Caregiver Scheduler will work closely with our Client Care Team Lead and HR Coordinator to schedule caregivers for home care clients and problem solve staffing and scheduling issues and needs that arise.

Experience:
  • A Minimum one (1) year of administrative work experience, to include typing skills.
  • Meets all federal, state, and local requirements.
  • Proficiency with computers, including Microsoft Office, Homecare Software.
  • Excellent verbal and written communication skills.
  • Ability to work independently and multitask effectively while maintaining attention to detail.

Education: High school diploma or equivalent degree required.

Interpersonal Skills: Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position.

How is the Work Schedule?

This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites.

Are You Ready to Join Our Team?

Our recruiting cycle includes reviewing all applications, and conducting phone interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

We will reach out to every applicant once the position is filled to inform you of the status of the position.

Additional Notes

This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

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