Healthcare Service Coordinator

4 days ago


Matteson, Illinois, United States Lovebird Home Care Full time
About the Role:
The Healthcare Service Coordinator will be responsible for managing caregiver schedules, communicating effectively with caregivers, clients, families, and other parties, and ensuring that care plans are being met. This role requires strong organizational skills, attention to detail, and the ability to work independently. The successful candidate will have experience in home care or other health service industries, sales experience, and proficiency in word processing and computer skills.

About Us:
Lovebird Home Care is a leading provider of in-home health services to seniors, veterans, and individuals with disabilities. Our team of experienced caregivers provides high-quality care to our clients, enabling them to live safely and comfortably in their own homes.

Responsibilities:
Manage and oversee our entire team of care providers
Communicate effectively with caregivers, clients, families, and other parties
Manage caregiver schedules and requests for time off
Maintain accurate client documentation
Participate in/conduct caregiver trainings
Maintain compliance with all legal and company requirements at all times
Ensure that our clients are receiving the very best in care
Willingly participate in night/weekend on-call rotation
Support caregivers, clients, and families by providing accurate information
Maintain a compassionate demeanor at all times
Remain calm and collected in difficult situations
See that all measures are taken to protect client privacy and dignity
Develop treatment/care plans and see that they are properly carried out
Document and report any issues or violations to upper management immediately
Make oversight visits to supervise and assess caregivers
See that client care charts/logs are maintained and monitor client progress
Work to foresee challenges and implement proactive solutions
Demonstrate ability to be a problem solver
Collect feedback to ensure client satisfaction
Provide information to prospective clients and follow up with them
Participate in interviewing, hiring, evaluation, and discipline processes
Take and conduct referral calls
Follow-up with leads
Send marketing emails to potential clients/leads

Requirements:
Experience in home care or other health service industries preferred
Sales experience preferred
Proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint)
Excellent communication, human relations, and organizational skills
Ability to travel throughout the assigned communities to complete job duties
Driver's license
Two years office experience, and private duty or healthcare experience preferred
High school diploma required, Certified Nurse Assistant or Medical Assistant, and CPR/BLS Card

Salary:
The estimated annual salary for this position is $**,*** based on the location and industry standards.

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