Client Care Team Lead

3 months ago

Matteson, United States Lovebird Home Care Full time

LoveBird Healthcare is seeking to hire a talented individual who is driven by the desire to serve others, to fill the position of a Care Coordinator or Client Care Team Lead

Place of Employment:

Client's home, work outside of the client's home and other work sites as required by Lovebird HQ management.

Accountable to Lovebird HQ's Administrator, Manager.

Who Are We?

LoveBird Healthcare maintains a significant presence across the healthcare ecosystem and delivers in-home health services to seniors, veterans, and the disabled. LoveBird has provided comprehensive wellness and preventive health care to over a 100 patients, offering the best healthcare.

A Day in the Life as a Care Coordinator

Responsibilities:

  • Manage and oversee our entire team of care providers
  • Communicate effectively with caregivers, clients, families, and other parties.
  • Manage caregiver schedules and requests for time off
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate client documentation
  • Participate in/conduct caregiver trainings
  • Maintain compliance with all legal and company requirements at all times.
  • Ensure that our clients are receiving the very best in care
  • Willingly participate in night/weekend on-call rotation
  • Support caregivers, clients, and families by providing accurate information.
  • Maintain a compassionate demeanor at all times
  • Remain calm and collected in difficult situations
  • See that all measures are taken to protect client privacy and dignity
  • Develop treatment/care plans and see that they are properly carried out.
  • Document and report any issues or violations to upper management immediately.
  • Make oversight visits to supervise and assess caregivers
  • See that client care charts/logs are maintained and monitor client progress.
  • Work to foresee challenges and implement proactive solutions
  • Demonstrate ability to be a problem solver
  • Collect feedback to ensure client satisfaction
  • Provide information to prospective clients and follow up with them.
  • Participate in interviewing, hiring, evaluation, and discipline processes
  • Take and conduct referral calls.
  • Follow-up with leads.
  • Send marketing emails to potential clients/leads.
What Are We Looking For?

The Care Coordinator will file all sales calls, perform intakes, set up Nurse Assessments, and create plans of care for new clients. Care Coordinator to schedule caregivers for home care clients and problem solve staffing and scheduling issues and needs that arise.

Experience:
  • Experience in home care or other health service industries preferred. Sales experience preferred.
  • Requires proficiency in word processing and computer skills (Office Word, Excel, & PowerPoint).
  • Must possess and demonstrate excellent communication, human relations, and organizational skills
  • Required to travel throughout the assigned communities to complete job duties. Driver's license.
  • Two years office experience, and private duty or healthcare experience preferred

Education: High school diploma required,Certified Nurse Assistant or Medical Assistant and CPR/BLS Card

Interpersonal Skills: Excellent people, time management, confidentiality and Courtesy skills are a key asset for this position.

How is the Work Schedule?

This position may require various shifts at various times (including nights, weekends, and sleep-over) at one or more work sites.

Are You Ready to Join Our Team?

Our recruiting cycle includes reviewing all applications, and conducting phone interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in our hiring process.

We will reach out to every applicant once the position is filled to inform you of the status of the position.

Additional Notes

This position description is not all inclusive. The person hired for this role will be required to perform other duties as deemed necessary.

All external employment offers are subject to the satisfactory completion of reference, credit, drug, alcohol, and background checks.

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