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Client Service Representative

2 months ago

Philadelphia, United States Art City Vets and Urgent Care Full time

Client Service Representative

Job Type

Full-time/ Hourly

Comprehensive benefits package, 401k, Uniform Allowance, Discounted Pet Care & More

Qualifications
• High school or equivalent (Required)
• Client service experience: 1 year (Required)
• Veterinary reception experience: (Preferred)
• Administrative experience: 1 year (Preferred)

Description

Our goal is to find self-starting, responsible individuals who value building strong professional relationships with clients, patients, and fellow staff. Strong communication skills, leadership, computer proficiency, and organization will be expected from the successful candidate in addition to dependability, punctuality, and flexibility.

This is a special practice with a team who are dedicated to providing our clients and their pets with exceptional care. We offer healthcare benefits, 401k, uniform reimbursement, and discounted pet care. We also offer continuing education allowance for those individuals who desire to further their knowledge in professional development and the veterinary medicine field.

A variety of shifts including nights and weekends and holidays are required.

Summary: Your duties will include but may not be limited to: keeping accurate medical records, clerical work, client education, promotion of hospital products and services, and direct support of the hospital administrators and other team members. This requires a practical knowledge of Art City Vets procedures; policies and services; client and patient treatment protocols; data transcribing; word processing; and the standard procedures, records, and terminology used in the veterinary hospital.

Responsibilities: The responsibilities of the Client Service Representative include, but are not limited to the following activities:

-Maintaining and supporting a positive client experience.

- Follow established hospital policies and procedures when interacting with clients and co-workers.

- Greet clients and pets by name immediately upon them entering the building.

- Maintain the appointment schedule and strategically schedule appointments to optimize appointment flow for the hospital. Correct or inform your direct supervisor when any errors are found.

- Answer business and personal calls in a friendly and professional manner. Route calls to the proper team members and/or take detailed messages for management, doctors, and staff when they are unavailable.

- Check emails, internal communication channels, and voicemail throughout the day and address all requests with-in 24-48 hours; prioritizing requests that are time sensitive.

- Answer inquiries about services and/or products and provide knowledgeable advice concerning care and treatment of animals.

-Invoicing/Payments- Prepare invoices, collect and process payments. This will include making changes, processing credit card payments. Know the fees for routine services so that you can inform clients.

-Prepare and update all required hospital forms.

-Intake lab specimens clients bring in for laboratory analysis, label, and record in our operations platforms, and take to the appropriate lab holding location.

-Other various administrative tasks.