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    Galveston, Texas, United States UTMB Health Full time

    {"Job Title": "Patient Access Specialist", "Job Summary": "As a Patient Access Specialist at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your skillful approach will determine the caller\u2019s needs while maintaining a seamless experience, regardless of the need to...

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    Galveston, Texas, United States UTMB Health Full time

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    Galveston, Texas, United States UTMB Health Full time

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    Galveston, Texas, United States UTMB Health Full time

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    Galveston, Texas, United States Shriners Children's Full time

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  • Patient Access Coordinator

    2 weeks ago

    Galveston, Texas, United States UTMB Health Full time

    Job SummaryThis role facilitates access to UTMB services for new and returning patients, coordinating financial arrangements and communicating with patients, referral sources, and the treatment team regarding patient access and financial issues.Key ResponsibilitiesPerform and master COR, ED, Admitting Registrations functions as defined in each area's...

  • Patient Access Specialist

    3 months ago

    Galveston, United States UTMB Health Full time

    Minimum Qualifications Bachelor's degree or equivalent (High School or equivalent and two years customer service and/or clerical experience)Job SummaryRepresents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the callers need while maintaining a seamless...

  • Patient Access Representative

    2 weeks ago

    Galveston, Texas, United States UTMB Health Full time

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  • Patient Access Representative

    3 weeks ago

    Galveston, Texas, United States UTMB Health Full time

    Job SummaryAs a Patient Access Representative at UTMB Health, you will be the voice of our institution, creating a nurturing and competent atmosphere for all callers to the Access Center. Your role will be to determine the callers' needs while maintaining a seamless experience, regardless of the need to navigate through multiple functions and departments.Key...

  • Patient Access Specialist

    2 months ago

    Galveston, United States UTMB Health Full time

    Minimum Qualifications Bachelor's degree or equivalent (High School or equivalent and two years customer service and/or clerical experience) Job Summary Represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the callers need while maintaining a seamless...

  • Patient Access Coordinator I

    1 month ago

    Galveston, Texas, United States UTMB Health Full time

    Minimum Qualifications High School Diploma or equivalent and 1 year experience in billing, financial assessment, insurance verification, collections, and/or customer service. Job Summary This role is essential in facilitating access to UTMB services for both new and returning patients. It involves coordinating financial arrangements, conducting financial...

  • Patient Access Coordinator I

    4 weeks ago

    Galveston, Texas, United States UTMB Health Full time

    Minimum Qualifications High School Diploma or equivalent and 1 year experience in billing, financial assessments, insurance verification, collections, and/or customer service. Job Summary This role is essential in facilitating access to UTMB services for both new and returning patients. It involves coordinating financial arrangements, conducting financial...

  • Patient Access Coordinator I

    4 weeks ago

    Galveston, Texas, United States UTMB Health Full time

    Minimum Qualifications High School Diploma or equivalent and 1 year experience in billing, financial assessment, insurance verification, collections, and/or customer service. Job Summary This role is essential in facilitating access to UTMB services for both new and returning patients. It involves coordinating financial arrangements, conducting financial...

Patient Access Specialist

3 months ago

Galveston, United States UTMB Health Full time

Patient Access Specialist - Ambulatory Referral Galveston, Texas, United States Medical Administrative UTMB Health Requisition # 2303209 Minimum Qualifications Bachelor’s degree or equivalent (High School or equivalent and two years customer service and/or clerical experience) Job Summary Represents the voice of UTMB. Creates a nurturing, competent and confident voice atmosphere for all callers to the Access Center. Is skillful in determining the callers need while maintaining a seamless atmosphere for the caller regardless of the need to navigate through multiple functions and departments. Essential Job Functions · Provides high level customer service skills for 24/7, 365 days a year Call Center. · Answers high volume of calls while multi-tasking with available resources to schedule appointments and assist callers with their specific needs. · Promotes positive and professional communication · Provides a professional and empathetic voice to the callers to nurture their needs · Analyzes caller concerns and determines best course of action to resolve and address their concern. · Gateway to appointment scheduling for large numbers of UTMB clinics. · Efficiently communicates callers request and determines the best solution. · Able to cancel and reschedule based on patients’ needs and clinic guidelines · Escalates patient concerns and issues-utilizing defined processes · Able to preregister patients as required; obtains patient demographics and insurance information and updates as required to ensure most accurate information is on file · Works with Access center nursing staff to quickly identify and resolve urgent patient issues. · Listens to and re-emphasizes caller concerns, ensuring accurate triages and effective communications. · Facilitates physician consultation requests and assists with patient referrals when appropriate. · Is knowledgeable and proficient in the use of AMCOM, EPIC, Invision, CECC and other software applications used to store and manage patient information and facilitate patient care. · Utilizes several media applications in unison to resolve caller concerns and understands the purpose and proper use of each system · Enforces UTMB regulations and guidelines when utilizing the systems · Is knowledgeable of the entire institution, all clinical departments and resources, Locations, contact information, Scheduling guidelines, Personnel resources, Area specific guidelines, Age specific guidelines, Disease process specific guidelines and Basic guidelines related to consumer health plans. · Is knowledgeable and proficient in the scheduling process for all clinic areas · Understands the procedures for each clinic and educates the caller · Skilled at utilizing software applications for making appointments · Utilizes critical thinking to determine call priority to support nursing intervention · Enhances customer confidence by expediting callers concerns to appropriate individuals · Crucial to the facilitation of the consumer online appointment request system Salary Range Actual salary commensurate with experience. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation