Patient Access Coordinator

1 week ago


Galveston, Texas, United States UTMB Health Full time
Job Summary

UTMB Health is seeking a skilled Patient Access Specialist to join our team. As a key member of our Access Center, you will be responsible for providing exceptional customer service and ensuring a seamless experience for patients and families.

Key Responsibilities
  • Provide high-level customer service skills in a fast-paced 24/7 call center environment
  • Answer high volumes of calls, multi-tasking to schedule appointments and assist callers with their specific needs
  • Promote positive and professional communication, providing a nurturing and empathetic voice to callers
  • Analyze caller concerns and determine the best course of action to resolve and address their concerns
  • Efficiently communicate caller requests and determine the best solution
  • Cancel and reschedule appointments based on patient needs and clinic guidelines
  • Escalate patient concerns and issues, utilizing defined processes
  • Preregister patients, obtaining demographics and insurance information, and updating as required
  • Work with Access Center nursing staff to quickly identify and resolve urgent patient issues
  • Listen to and re-emphasize caller concerns, ensuring accurate triages and effective communications
  • Facilitate physician consultation requests and assist with patient referrals when appropriate
  • Utilize software applications to store and manage patient information and facilitate patient care
  • Enforce UTMB regulations and guidelines when utilizing systems
  • Stay knowledgeable of the entire institution, clinical departments, and resources
Requirements
  • Bachelor's degree or equivalent
  • Minimum two years of customer service and/or clerical experience
What We Offer

UTMB Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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