Desktop Support Engineer

3 weeks ago


New York, United States The Dignify Solutions LLC Full time
  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2/L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Liaises with clients, other IT support groups and 3rd party providers when necessary
  • Performs imaging/reimaging of PCs
  • Performs IMAC (Install, Move, Add and Change)
  • Conducts hardware and software maintenance and support
  • Troubleshoots and resolves PC incidents and/or VIP requests
  • Assists with Site IT security issues and virus elimination
  • Creates/maintains documentation on Ticketing tool
  • Local network support and/or assists centralized Network team


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