Desktop Support

1 month ago

Wallingford, United States Tekfortune Inc Full time

Title : Desktop Support
Location : Wallingford, Connecticut (Onsite)

Job Description: -
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.

  • IT Desktop Support Supervisor

    4 weeks ago

    Wallingford, Connecticut, United States Masonicare Corp Full time

    Job DescriptionMasonicare Corp is seeking a highly skilled IT Desktop Support Supervisor to join our team.Key Responsibilities:Supervise IT Service Desk/Call Center and Desktop Support teamsSupport IT Security ProgramInstall, implement, and maintain IT security tools and appliancesParticipate in incident response activitiesManage daily activities and...

  • Desktop Support Specialist

    4 weeks ago

    Wallingford, Connecticut, United States Tekfortune Inc Full time

    Job Summary:As a Desktop Support Specialist at Tekfortune Inc, you will be responsible for providing top-notch technical support to our end-users. This role requires a strong understanding of desktop and laptop hardware, as well as software configuration and troubleshooting.Key Responsibilities: Install and configure desktops, laptops, and mobile devices...

  • Desktop Support Specialist

    1 month ago

    Wallingford, Connecticut, United States Tekfortune Inc Full time

    Job Summary:We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at Tekfortune Inc. As an Onsite Technical Support Technician, you will be responsible for providing top-notch technical support to our end-users, ensuring their desktops, laptops, and mobile devices are running smoothly and efficiently.Key...

  • Computer System Administrator

    3 weeks ago

    Wallingford, United States Cyrion Systems Integration Full time

    Job DescriptionJob DescriptionJob DescriptionCyrion Systems Integration, Inc. is looking for a well-versed Systems Administrator who will work as part of a team to maintain and enhance client’s systems and network infrastructures.The ideal candidate loves problem-solving, learning new things, and wants the opportunity to work in a multi-disciplinary...

  • Controller

    3 months ago

    Wallingford, United States PDP Forward, LLC Full time $70,000 - $75,000

    ONE SOURCE Companies is a growing, well-respected leader in outsourced facility and property management services that offers customized programs to operators of owned or leased facilities. We provide the systems, back-office operations, and industry expertise to support facilities across the northeastern United States. Position Overview:The ONE SOURCE...

  • Systems Administrator

    3 weeks ago

    Wallingford, United States TIMES MICROWAVE SYSTEMS Full time

    Job DescriptionJob DescriptionThe System Administrator will assist the IT department by administering a variety of IT systems to support Manufacturing Operations.Essential Duties and ResponsibilitiesProvide technical support for PC workstations and phones Install & Maintain new computers and/or upgrade existing computers  Assist with the IT New Hire...