Business Development Center Manager

3 weeks ago

West Palm Beach, United States Lithia & Driveway Full time

Dealership:L0499 Elder Ford of Tampa

Are You Currently Working in Retail Sales or Hospitality?

Are You Friendly, Outgoing and Have Great Organizational Skills?

Elder Ford of Tampa is Hiring Immediately

Elder Ford of Tampa, part of the Lithia & Driveway family of dealerships, is searching for a talented Business Development Center Administrator who can help our sales team achieve their targeted goals If you have a knack for sales and customer service and want to increase your earning potential while improving your quality of life, this is a terrific opportunity

As a BDC Representative, you will respond to and communicate with our current and prospective sales customers via email, phone and text. Ideal candidates will be polished, professional, energetic, sales-minded, and customer-focused. You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette. Outstanding verbal and written communication skills and computer proficiency are essential skills.

What will you be doing?

  • Outbound and inbound customer phone calls.

  • Respond via email, phone and text to Internet Leads

  • Determine each customer's needs by asking the correct questions

  • Set appointments for members of sales team

  • Ensure a positive customer experience

  • Introduce customers to sales representatives

  • Enter customer information into CRM

Who are we looking for?

  • Customer-focused, energetic, and self-motivated

  • Experience in customer service, call center or retail sales

  • Dealership experience, a plus

  • Ability to handle heavy phone volume

  • Persuasive- knack for sales and customer service

  • Strong communication skills –verbal and written

  • Excellent computer skills

  • Highly organized with attention to detail

  • Ability to work evenings and weekends

Elder Ford of Tampa is just one of 300+ Lithia & Driveway stores. Because of our size, we can offer amazing benefits and opportunities that you simply won’t find anywhere else

We offer best in class industry benefits:

  • Competitive pay

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long-Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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