Sr. Starlink Enterprise Account Manager

2 weeks ago

Redmond, United States Space Exploration Technologies Corp. Full time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SR. STARLINK ENTERPRISE ACCOUNT MANAGER Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled. This is a senior individual contributor role that will manage large, strategic enterprise accounts and steer the strategy for a particular customer segment(s). Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and realizing/growing revenue. RESPONSIBILITIES: Act as the primary point of contact for the most strategic enterprise customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgment and resolution of issues Building robust relationships to identify requirements and manage expectations, particularly with influence at the executive level Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts Responsible for defining and executing the strategy for a customer segment or portfolio, leading high-impact commercial decision-making within the vertical in partnership with other teams and influencing Starlink program priorities Executes new commercial terms or agreements with existing enterprise accounts in coordination with sales to grow the business or align to the latest program direction As an extreme owner of your strategic enterprise accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule Autonomously identifies, designs, and leads implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly BASIC QUALIFICATIONS: Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional experience in business development, operations, engineering, or account management experience 6+ years of consulting, project management, sales, or account management experience 6+ years working with strategic customers or vendors to support a technical product/service PREFERRED SKILLS AND EXPERIENCE: Bachelor's degree in engineering or business Significant knowledge or experience in one or more of the following industries: maritime, aviation, mobile backhaul, satellite communications Experience managing, retaining, and growing a wide array of international customers in a sales or account management capacity Experience managing multiple complex projects and delivering under tight deadlines and resource constraints Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features Track record of demonstrating sound business judgment, evaluating alternat

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