Help Desk Support, Level 2

1 month ago

Bethlehem, United States Minerals Technologies Full time
Overview

Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. The company reported global sales of $2.2 billion in 2023.

Position: Technical Analyst, Level 2

Location: Bethlehem, PA

Job Summary

The Technical Analyst II is responsible for providing support to end users on a variety of issues.

Responsibilities

Primary Duties and Responsibilities
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Maintains Windows base Image
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Identifies, documents, researches and resolves technical problems.
  • ServiceNow administration
  • Responds to Global Support requests from telephone Help Desk system, calls, email and personnel requests for technical support.
  • Documents, tracks, and escalates support issues in Help Desk Ticket system and monitors the problem to ensure a timely resolution.
  • Works with and supports Client Service Technical Analysts personnel in a Global team environment.
  • Other reasonable duties as assigned.
Operational Excellence
  • Actively participate in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
Qualifications

Knowledge Skills & Abilities:
  • Must have at least 4 years of experience working in a Help Desk Support environment.
  • Must have previous experience with Service Now Administration
  • Must have detailed knowledge of MS Windows (et al), Microsoft Office Suite, Lotus Notes, Internet, VPN, and have experience in PC support.
  • Must be familiar with personal computer hardware in a break/fix environment and local area networking concepts.
  • Candidate must have exemplary communication (both oral and written) skills.
  • Must be a highly motivated self-starter, with outstanding interpersonal skills and the ability to work independently and take ownership of a process.
  • Must be able to work in a team matrix environment, encouraging information sharing and knowledge seeking, possess business skills and transfer them to others.
  • Employee must be a self-starter with good communication, interpersonal, team, and problem-solving skills; strong customer service skills; able to sense and respond appropriately to the feelings, needs and concerns of others. Proven ability to gather critical information and the ability to quickly diagnose problems and provide an immediate solution or escalate the problem to the accountable technical resources for a solution definition, ensuring that the support process loop includes communication back to the customer.
  • The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.
Travel:
  • Travel may occur domestically and internationally as required approx. 25%
Working Conditions:
  • While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.
  • Constant contact with individuals internal and external to the organization occurs via various methods of communication, typically including face-to-face discussions, electronic mail, phone calls, written letters and/or faxes.
  • As needed, there will be exposure to plant areas, including outside weather conditions, loud noise from equipment and dust from production processes.
  • While performing this job's duties, an employee is occasionally required to lift materials weighing up to and including 30-50 pounds.
Work Hours:
  • Must have ability to work the shift/number of hours in which duties need to be accomplished, including overtime, holidays and weekends, as necessary. Call-ins may occur as needed.


Minerals Technologies Inc. (MTI) is a leading, technology-driven specialty minerals company that develops, produces, and markets a broad range of mineral and mineral-based products, related systems and services. MTI serves a wide range of consumer and industrial markets, including household and personal care, paper, foundry, steel, construction and environmental solutions around the world. The company reported global sales of $2.2 billion in 2023.

MTI focuses on two major segments - Consumer & Specialties and Engineered Solutions.

Our Consumer & Specialities segment offers technologically enhanced products to consumer-driven end markets plus specialty additives that become functional components in a variety of consumer and industrial goods. This segment includes our Household & Personal Care and Specialty Additives product lines. The Household & Personal Care product line provides mineral-to-market products that serve consumer-oriented end markets including Pet Care, Personal Care, Fabric Care, Edible Oil, and Renewable Fuel Purification. Our Specialty Additives product line provides mineral-based technologies serving Paper, Packaging, Sealants & Adhesives, Paint & Coatings, Ceramics, Plastics, Food & Pharmaceutical markets.

Our Engineered Solutions segment offers advanced process technologies and solutions that are designed to improve our customers' manufacturing processes and projects. This segment includes our High-Temperature Technologies and Environmental & Infrastructure product lines. Our High-Temperature Technologies product line offers specially-formulated blends and technologies primarily for Foundry and Steelmaking industries. Our Environmental & Infrastructure product line provides waterproofing, water purification, remediation and other fluid management technologies for critical projects for Remediation, Water Purification, and Infrastructure.

MTI provides a business environment and promotes a culture that encourages all employees to contribute to our success. We have long been committed to the recruitment and advancement of the most talented and qualified people. We recognize that MTI's ability to provide the highest caliber of products and services is enhanced by a workforce that reflects the diversity of the communities and countries in which we work.

  • Help Desk Support Technician

    3 weeks ago

    Bethlehem, United States Core BTS Full time $15 - $18

    Job DescriptionJob DescriptionPosition Overview:Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent...

  • Help Desk Support Technician

    3 weeks ago

    Bethlehem, United States Core BTS Full time

    Position Overview:Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent problem-solving skills, a strong technical...

  • Help Desk Support Technician

    3 weeks ago

    Bethlehem, United States Core BTS Full time

    Position Overview:Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent problem-solving skills, a strong technical...

  • Level 2 Onsite Desktop Support Technician

    4 weeks ago

    Bethlehem, United States Pomeroy Full time

    Position summary: The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support...

  • Level 2 Onsite Desktop Support Technician

    3 weeks ago

    Bethlehem, United States Pomeroy Full time

    Position summary: The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support...

  • Level 2 Onsite Desktop Support Technician

    4 weeks ago

    Bethlehem, United States Pomeroy Full time

    Position summary: The IT Manufacturing/EPLO Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing/EPLO/GQO area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT. The person will be accountable for providing a robust support...

  • Caregiver Opportunities with Care

    6 days ago

    Bethlehem, Pennsylvania, United States Care & Help Home Care Full time

    About the RoleCare & Help Home Care is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will provide one-on-one assistance to clients in the comfort of their own homes, delivering exceptional in-home and companion experiences that fulfill the personalized care plan of each client.ResponsibilitiesAssist clients with daily...

  • Front Desk Manager

    3 months ago

    Bethlehem, United States Homewood Suites Allentown Bethlehem Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Senior Technical Support Specialist

    4 days ago

    Bethlehem, Pennsylvania, United States BERKHEIMER BUSINESS SERVICES LLC Full time

    About Berkheimer Business Services LLCWe are a leading provider of content and process automation solutions, dedicated to delivering exceptional service to our clients. As a Senior Support Technician, you will play a critical role in ensuring the smooth operation of our technical infrastructure, providing top-notch support to our internal and external...

  • Senior Support Technician

    2 weeks ago

    Bethlehem, United States Berkheimer Business Services Full time

    Job Type Full-timeDescriptionBerkOne, a leader in content and process automation since 1936, has an immediate opening for a skilled and dedicated Senior Support Technician to join our Technical Support team in Bethlehem, PA!WHAT YOU'LL DO:The focus of the Senior Support Technician is to perform second-level Help Desk support for BerkOne, interfacing with...

  • Regional Front Desk Coordinator, Outpatient Rehab

    2 weeks ago

    Bethlehem, United States St. Luke's Hospital Full time

    St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other...

  • Front Desk Coordinator

    6 days ago

    Bethlehem, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    Job SummaryThe Front Desk Coordinator is a vital member of the Physical Therapy Department at St. Luke's University Health Network. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesFront Desk Operations: Manage the front desk area, ensuring a clean...

  • Front Desk Coordinator

    6 days ago

    Bethlehem, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

    Job SummaryThe Front Desk Coordinator is a vital member of the Physical Therapy Department at St. Luke's University Health Network. This role is responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesFront Desk Operations: Manage the front desk area, ensuring a clean...

  • Technical Support Specialist

    2 weeks ago

    Bethlehem, United States World Technologies, Inc Full time

    Role: Tech Support Analyst Contract: 12+ months Role: Provide support to end users on a variety of issues. This role is a combination of Help Desk Support and PC Maintenance. Maintain, analyze, troubleshoot, repair computer systems, hardware and computer peripherals. Qualification:5+ years of experience working in a PC Support environmentMust have strong...

  • Front Desk Coordinator, Float

    2 months ago

    Bethlehem, United States St. Lukes Health Network Full time

    Front Desk Coordinator, Float - All Regions page is loaded **Front Desk Coordinator, Float - All Regions** **Front Desk Coordinator, Float - All Regions** locationsBethlehem, PA - 2301 Cherry Ln time typeFull time posted onPosted Today job requisition idR079087 ***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of...

  • Senior Support Technician

    2 months ago

    Bethlehem, United States Berkheimer Business Services Full time

    Job Type Full-time Description BerkOne, a leader in content and process automation since 1936, has an immediate opening for a skilled and dedicated Senior Support Technician to join our Technical Support team in Bethlehem, PA! WHAT YOU'LL DO: The focus of the Senior Support Technician is to perform second-level Help Desk support for BerkOne, interfacing with...

  • Customer Support Specialist 2

    2 weeks ago

    Bethlehem, Pennsylvania, United States Reeb Millwork Full time

    Customer Support Specialist 2 - Inside Sales AssistanceJob Category: Customer ServiceRequisition Number: CUSTO001823Job OverviewKey ResponsibilitiesTo excel in this role, an individual must effectively carry out each essential duty. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential...

  • Lead Technical Support Specialist

    1 week ago

    Bethlehem, Pennsylvania, United States BERKHEIMER BUSINESS SERVICES LLC Full time

    Job OverviewBerkheimer Business Services LLC, a prominent name in content and process automation, is seeking a proficient and committed Senior Support Technician to enhance our Technical Support division.KEY RESPONSIBILITIES:The Senior Support Technician will primarily provide second-level Help Desk assistance, collaborating with both internal and external...

  • Customer Service Rep 2

    3 months ago

    Bethlehem, United States Reeb Millwork Full time

    ** Customer Service Rep 2 - Inside Sales Support** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001823 Showing 1 location **Job Details** **Description** * **ESSENTIAL FUNCTIONS** **Reasonable Accommodations Statement** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily....

  • Daily Substitute Teacher, Our Lady of Perpetual Help

    2 months ago

    Bethlehem, United States Diocese of Allentown Full time

    Job DescriptionJob DescriptionDiocese of AllentownOur Lady of Perpetual Help, BethlehemPosition DescriptionJob Title: Daily Substitute Job Status: Part-timeOpenings: Multiple Reporting Functions: Reports to the School Principal Job Function: A daily substitute teacher fills in for the classroom teacher (K-8 th grade) in their temporary absence. This daily...