Help Desk Support Technician
3 weeks ago
Position Overview:
Our Client is seeking a dedicated and detail-oriented Help Desk Support Technician to join our IT team. The successful candidate will play a crucial role in supporting the Windows Server 11 upgrade project and providing day-to-day technical assistance to end users. This position requires excellent problem-solving skills, a strong technical background in Windows environments, and the ability to communicate effectively with users at all levels of technical proficiency.
Key Responsibilities:
Windows Server 11 Upgrade Support:
- Assist in the planning, testing, and execution of the Windows Server 11 upgrade.
- Provide hands-on support during the upgrade process, including troubleshooting and resolving any issues that arise.
- Work with senior IT staff to ensure the smooth transition of systems and applications to Windows Server 11.
- Document procedures and create user guides for post-upgrade tasks.
General Help Desk Support:
- Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Assist users with the installation, configuration, and troubleshooting of software applications and operating systems.
- Perform routine maintenance tasks such as updates, backups, and system monitoring.
- Manage user accounts, permissions, and access rights in Windows Server environments.
- Escalate complex issues to higher-level IT support or specialized teams as necessary.
- Maintain detailed records of support requests and resolutions using the help desk ticketing system.
Qualifications:
Education & Experience:
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 1 years of experience in a help desk or technical support role, with specific experience in Windows Server environments.
Technical Skills:
- knowledge of Windows Server 11 and Windows 10/11.
- Proficiency in troubleshooting issues with desktops, laptops, and peripherals.
- Experience with remote support tools and help desk ticketing systems.
- Basic understanding of IT security practices and data protection.
Soft Skills:
- Excellent communication skills, with the ability to explain technical issues in non-technical terms.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Customer-focused mindset with a commitment to providing high-quality service.
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft Certified: Windows Server, or similar.
- Previous experience in a server upgrade project or large-scale IT deployment.
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