Digital Banking Analyst

3 weeks ago

Gainesville, United States Seacoast Bank Full time
Description

JOB SUMMARY:

The Digital Banking Analyst is responsible for service of business and consumers across online and mobile banking. The Digital Banking Analyst will be primarily focused on creating digital experiences for Retail and Small Business customers and will be responsible for managing transformation through the implementation of digital banking solutions and influencing culture change. The Digital Banking analyst will need to use a deep understanding of customer needs to identify and fill Retail and Small Business product gaps and generate new ideas that improve their experience. They will assist management in the development of efficient and effective operational processes and/or routines to ensure that major objectives are outlined and attained. The Digital Banking Analyst will support Senior Leadership's ownership of the digital roadmap, assisting with the analysis of appropriate trade-offs to optimize time-to-market while clearly communicating goals, roles, responsibilities, and desired outcomes throughout the organization. The analyst will often partner with Digital Operations, Operations, Treasury Management and Customer Service Center to elicit customer feedback or solve end user issues on the platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supports the execution of digital strategy across business segments to optimize digital experience and adoption, while also driving Seacoast's continued transformation.
  • Research the latest Retail trends in the industry and build an opinion on a strategy to position Seacoast in the next generation banking space.
  • Participates in and makes effective recommendations for the development, roll-out or promotion of new and existing digital banking capabilities.
  • Prioritize Commercial digital product requirements (including Payments) and operational tasks to ensure audit, regulatory and security controls are met.
  • Supports the research and implementation of competitive products that deliver value for our customers and efficiency for the company.
  • Develop and update documentation of current state environment and upcoming enhancements.
  • Supports the research and implementation of competitive products that deliver value for our customers and efficiency for the company.
  • Partners with Retail and Small Business Banking teams, other internal departments, and vendors to ensure solution implementation meets business needs while balancing risk considerations related to policies and internal controls.
  • Support the planning, execution, and delivery of project deliverables.
  • Drives business, financial, and customer experience results of new and existing digital banking products.
  • Contributes to the product roadmap, and clearly communicate goals, roles, responsibilities, and desired outcomes throughout the company.
  • Adheres to Seacoast Bank's Code of Conduct
  • Provide meaningful insights and recommendations to enhance and improve operational processes.
  • Document, monitor, and report specific KPI's, KRI's, and success metrics for digital products and services.
  • Develop and maintain knowledge of the customer experience and advocate for user experience improvements on behalf of the customer.

EDUCATION and/or EXPERIENCE:

  • Bachelor's Degree preferred.
  • 3-5years of experience
  • In depth knowledge and experience of banking products and systems strongly preferred.
  • Strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies.
  • Strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.
  • Excellent written/verbal communication skills are essential, as this position will have exposure to various management levels across the organization. Ability to adapt to an environment that is in a growth mode and pivot as needed to meet goals and as priorities shift.
  • Strong quantitative and analytical skills to support data-informed decision making.
  • Creative, outside-the-box thinking and problem-solving approach.
  • Collaborative, team player attitude with the ability to navigate and influence the organization.
  • Experience and demonstrate ability to manage competing priorities in a complex and dynamic environment.
  • Process Management knowledge with a propensity for detail and comprehensiveness of content
  • Ability to document, design and manage complex processes.
  • Stakeholder and relationship management at both senior and peer levels
  • Self-motivated with the ability to make decisions in the absence of detailed instructions.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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