See more Collapse

Technical Support Specialist

1 month ago

Carmel, United States VetJobs Full time
Job Description

Job Description:

Orchard Software, an Indiana-based laboratory information system (LIS) software company is seeking a highly motivated, Technical Support Specialist (TSS) to join the team in our Carmel office. Our TSS team is the first point of contact for customers who need assistance with our software products. Assistance covers a wide range of product-specific and other IT-related questions to ensure our clients can support their patients.

Orchard Software is a well-established leader in the LIS market, dedicated to providing secure, dependable, and high-quality LIS systems and services for diagnostic laboratories. Orchard offers work-life balance and a dynamic learning environment. Our TSS team works with amazing leadership and talented co-workers, and they have access to the latest tools and applications to effectively manage customer support and system challenges.

The TSS is a career-building opportunity for any candidate looking to start their career in the technology industry. We are looking for creative problem-solvers for this position. Our ideal candidates are IT savvy, and should be able to communicate solutions to our customers in a user-friendly, professional manner.

Essential Duties and Responsibilities:

35% - Training
  • Completing all relevant lessons and exercises in the Support Learning Management System (LMS).
  • Working on a wide range of tickets which are intended to develop support skills.
65% - Support Production
  • The TSS must adhere to Support documentation standards within the Salesforce Service Cloud when working on a ticket.
  • The TSS's dealings with all internal and external customers must exhibit the highest forms of courtesy and professionalism.
  • When working on an issue the TSS is expected to work with minimal supervision, using best practices and available resources to determine the issue, breakpoints, and solutions.
  • The TSS is expected to work on issues that that are unknown or unfamiliar. Issues can highly complex and involve aspects of the customers environment (hardware, OS, network), Orchard applications and laboratory workflow.
  • The TSS is expected to escalate to their team Tier II or Tier III (via Service Cloud) issues that the TSS is unable to resolve.

Compensation and Benefits:
Pay range: $16.16/hour - $22.22/hour
The typical starting rate for this position is $20/hour.

Orchard Software offers a competitive compensation package, including:
  • Medical
  • Dental
  • Vision
  • 401k with company match (50% of the first 6% contributed by employees)
  • Paid parental leave
  • Education assistance
  • 120 hours of PTO. Amount is pro-rated if starting after May 31
  • 12 Paid Holidays.
    • Employees who are required to work on a designated Holiday will receive a floating holiday to be used in addition to their PTO
Orchard Software is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, or any other characteristic protected by law.

Additional Qualifications/Responsibilities

Education and/or Experience:
  • A successful candidate should have a degree or relevant experience in a technical field.
  • Previous experience troubleshooting or problem-solving is ideal.
  • Software support experience is a plus.
  • Health care experience is a plus.
  • SQL experience is a plus.
  • IT experience a plus.
Knowledge and Skills:
  • Excellent verbal and written skills
  • Excellent problem-solving skills
  • Excellent customer service skills
  • Ability and willingness to master new concepts.
  • Ability to communicate technical issues to non-technical users.
  • Highly organized.
  • Self-directed.
  • Consultative.

We have other current jobs related to this field that you can find below

  • Technical Support Engineer

    4 weeks ago

    Carmel, United States Baker Hill Full time

    Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our team The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. The primary...

  • Technical Support Engineer

    1 month ago

    Carmel, United States Baker Hill Solutions Full time

    Job DescriptionJob DescriptionBaker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our teamThe purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and...

  • Fleet Support Specialist

    3 weeks ago

    Carmel, United States Procom Full time

    Fleet Support Specialist Intro We are looking for a dedicated Fleet Support Specialist to join our team on a six-month contingent basis. The position will be responsible for managing vehicle registrations, ensuring that managers and drivers fulfill registration requirements, and handling incoming requests in the fleet services mailbox. This role is...

  • Fleet Support Specialist

    1 month ago

    Carmel, United States Procom Full time

    Fleet Support Specialist Intro We are looking for a dedicated Fleet Support Specialist to join our team on a six-month contingent basis. The position will be responsible for managing vehicle registrations, ensuring that managers and drivers fulfill registration requirements, and handling incoming requests in the fleet services mailbox. This role is...

  • Print Support Specialist | 26691

    1 month ago

    Carmel, United States Ricoh Full time

    Job DescriptionJob DescriptionSummaryTemporary No COVID restrictions Looking for a Hard worker, with the ability to multitask, and work independently. CW will be responsible for the Delivery of toner and supplies to a designated territory. Also, answering service requests for printers. There will be daily lifting of printers that can weigh in excess of 50...

  • Practice Support Specialist

    4 weeks ago

    Carmel, United States Marathon Health Full time

    Job Locations US-IN-Carmel Type Full-Time Overview Practice Support Specialist Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Plainfield, IN supporting our members from our near-site employer-sponsored health and wellness center. Role highlights include: * 40 hour per week...

  • Client Support Specialist

    1 month ago

    Carmel, United States Clinical Architecture Full time

    Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service....

  • Technical Specialist, Turf

    2 months ago

    Carmel, United States Sepro Corp Full time

    Job DescriptionJob DescriptionJOB SUMMARYSePRO Corporation is a specialty environmental products company focused on protection of food sources, preservation and beautification of greenspaces and restoration of water bodies. Through a tireless commitment to customer-centric innovation and solution-focused technical support, SePRO is poised for continued...

  • Client Support Specialist

    1 month ago

    Carmel, United States Clinical Architecture Full time

    Who We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service....

  • Client Support Specialist

    3 weeks ago

    Carmel, Indiana, United States Clinical Architecture Full time

    Who We AreClinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service....

  • Practice Support Specialist

    4 weeks ago

    Carmel, United States Marathon Health Full time

    US-IN-CarmelFull-TimePractice Support SpecialistMarathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our clinical team in Plainfield, IN supporting our members from our near-site employer-sponsored health and wellness center. Role highlights include: 40 hour per week position ― no weekends...

  • Autism Support Specialist

    3 weeks ago

    Carmel, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Autism Support Specialist Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Carmel, IN, where every day is a...

  • Autism Support Specialist

    3 weeks ago

    Carmel, United States Hopebridge Full time

    Why You’ll Love this Autism Support Specialist Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Carmel, IN, where every day is a new opportunity to make a...

  • Autism Support Specialist

    3 weeks ago

    Carmel, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Autism Support Specialist Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Carmel, IN, where every day is a...

  • Contracts Specialist

    21 hours ago

    Carmel, United States KINETIC ADVANTAGE LLC Full time

    Job Summary: The Contract Specialist position is responsible for reviewing newly signed commercial loan contracts. They are responsible for ensuring that all credit decision stipulations mirror the signed contract returned and for reviewing supporting documentation on file for completeness and Lending compliance. In addition, the Contract Specialist is...

  • Print Support Specialist | 26691

    3 weeks ago

    Carmel-by-the-Sea, United States Ricoh Full time

    SummaryTemporary No COVID restrictions Looking for a Hard worker, with the ability to multitask, and work independently. CW will be responsible for the Delivery of toner and supplies to a designated territory. Also, answering service requests for printers. There will be daily lifting of printers that can weigh in excess of 50 lbs. Anything over 50lbs...

  • Technical Trainer

    4 weeks ago

    Carmel, United States Bastian Solutions Full time

    Bastian Solutions is seeking a Technical Trainer to work in-office at their Carmel, Indiana office and travel to customer sites. The Technical Trainer helps Bastian Solutions provide our clients with a competitive advantage by maximizing employee adoption, minimizing risk, and ensuring that our employees and end users have the knowledge required to...

  • Marketing Specialist

    3 weeks ago

    Carmel, United States Openlane Full time

    Were seeking a Marketing Specialist who will join our in-house Marketing & Communications (Mar. Comm) team to support multi-channel marketing campaigns for our floorplan finance company, AFC. You will be part of a team responsible for driving growth Marketing Specialist, Marketing, Specialist, Communications, Social Media, Automotive, Business Services

  • SAP Technical Practice Manager

    1 month ago

    Carmel, United States GyanSys Inc. Full time

    GyanSys is seeking an SAP Technical Manager to drive our growing SAP Practice. You will be responsible for developing innovative solutions, providing technical guidance, and ensuring successful delivery of SAP implementations. We offer a dynamic culture, competitive compensation, and attractive benefits with the opportunity for quick career advancement in a...

  • Application Support Specialist

    1 week ago

    Carmel, United States Insight Global Full time

    Job Title: Applications Support Analyst Duration: 6-12 month contract Location: Hybrid, 3 days a week onsite Carmel, INQualifications: 2+ years Oracle Siebel experience3+ years Javascript experience Change management experience Related Bachelors Degree Exact compensation may vary based on several factors, including skills, experience, and education. Benefit...