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Customer Service Representative

4 months ago

Warsaw, United States Summers of Warsaw Inc. Full time
Summers Plumbing Heating & Cooling located in Warsaw, IN is scouting a full-time Customer Service Representative - Dispatcher who can easily provide out-of-this-world customer service in a fast-paced environment. This position is paid a competitive hourly wage of $16.00-$18.00 and is scheduled Monday - Friday from 7:30 am-4:30 pm. You will also enjoy stellar benefits that include health, dental and vision insurance available immediately upon hire, 2 weeks vacation after 90 days (pro-rated), paid birthday off, uncapped spiff incentive, advancement opportunities, life insurance, and a company-matched 401(k) plan. We also have fun trips, monthly company lunches, company breakfasts, and a great team atmosphere Do you have exceptional communication skills? If you're a team player looking for a solid team to join, complete our initial 3-minute, mobile-friendly application because we want to meet you

ABOUT SUMMERS OF PERU

Since 1969, we have been providing the highest quality plumbing, heating, and air conditioning services at affordable prices. Our commitment is to 100% customer satisfaction, as evidenced by our countless positive reviews. Our friendly, helpful, and honest technicians make life easier, not harder.

We appreciate the essential role that our employees play in our success and show it. We are proud of our fun team atmosphere where everyone pitches in and is rewarded for going above and beyond. Our employees enjoy competitive pay, great benefits, and a supportive environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - CSR - DISPATCHER

You arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative - Dispatcher. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is answering the phones as you receive incoming client phone calls After phones you organize service calls to our field technicians and dispatch them to their calls. The importance of client satisfaction plays a big role in how you maximize the scheduling of our HVAC and plumbing technicians. You also enjoy interacting with clients and technicians as you keep both parties updated and informed. Besides providing customer service, you manage to get various other tasks completed in your workday. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly

QUALIFICATIONS OF A CUSTOMER SERVICE REPRESENTATIVE - CSR- DISPATCHER
  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus)
  • Excellent verbal communication skills

Are you a talented multitasker? Can you sound professional yet helpful on the phone? Are you outgoing and friendly? Do you believe in doing whatever it takes to make our HVAC and plumbing customers happy? Are you detail-oriented and organized? Do you easily adapt to change? Are you a self-motivated, detail-oriented, and organized individual who can work independently? If you answered "Yes" to any of those questions, we want you on our team, so apply now