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US - Customer Solutions Rep IV - US4
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US - Customer Solutions Rep IV - US4
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Rio Rancho, United States eTeam Full timeJob: Customer Solutions Rep IV Duration: 12 Months Location: 2351 HP Way, Rio Rancho, NM, 87144Job Description: Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on...
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Customer Solutions Representative IV
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Customer Solutions Representative IV
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Customer Solutions Representative
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Customer Service Rep
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Customer Service Rep
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Rancho Cucamonga, United States Cut N Dry Restoration Full timeJob DescriptionJob DescriptionCut N Dry Restoration in Rancho Cucamonga, CA is calling all energetic and organized representatives to apply to join our amazing team as a full-time Customer Service Rep!WHY YOU SHOULD JOIN OUR TEAMWe are a home restoration company that offers exciting opportunities for growth while fostering a team-oriented environment built...
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Customer Service Representative
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Plumber IV
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Industrial Maintenance Electrician IV
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Rio Rancho, New Mexico, United States Amentum Full timeAmentum is seeking an Industrial Maintenance Electrician IV to join our operations & maintenance team. This position is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, servicing, and documenting the electrical and controls needs of equipment and systems related to HVAC units for CNC production...
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Industrial Maintenance Electrician IV
1 month ago
Rio Rancho, New Mexico, United States Amentum Full timeAmentum is seeking an Industrial Maintenance Electrician IV to join our operations & maintenance team. This position is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, servicing, and documenting the electrical and controls needs of equipment and systems related to HVAC units for CNC production...
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Industrial Maintenance Mechanic IV- HVAC
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Industrial Maintenance Electrician IV
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Rio Rancho, United States Amentum Full timeAmentum is seeking an Industrial Maintenance Electrician IV to join our operations & maintenance team. This position is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, servicing, and documenting the electrical and controls needs of equipment and systems related to HVAC units for CNC production...
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Industrial Maintenance Mechanic IV- HVAC
2 months ago
Rio Rancho, United States Amentum Full timeAmentum is seeking an Industrial Maintenance Mechanic IV- HVAC to join our operations & maintenance team.This maintenance mechanic is responsible for providing an advanced level of expertise in responding to work orders, troubleshooting, and providing preventive and corrective maintenance on the facility mechanical equipment and systems in an industrial...
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Customer Service Representative
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Rio Rancho, New Mexico, United States Delek US Full timePosition Overview: As a vital member of our retail team, you will engage in daily operations to promote a seamless shopping experience. Key Responsibilities: Ensure shelves are stocked and inventory is effectively managed.Uphold a tidy and well-organized retail space.Provide exceptional customer service, addressing inquiries and resolving issues promptly....
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General Maintenance Technician IV
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Retail Customer Engagement Specialist
6 days ago
Rio Rancho, New Mexico, United States Delek US Holding Inc Full timePosition Overview:The Sales Floor Associate plays a crucial role in ensuring the efficient operation of the retail environment. This position encompasses tasks such as managing inventory, upholding store cleanliness, delivering exceptional customer service, and executing financial transactions.Key Responsibilities:1. Execute daily operations to facilitate...
US - Customer Solutions Rep IV - US4
3 months ago
Location- Rancho, NM
Duration -12 Months
Pay rate -$15-$17/hr. on W2
Job Description -
Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. May determine methods and procedures for new assignments. Typically provides guidance to other non- exempt employees.
Responsibilities: Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.Monitor the service event through completion for compliance.Manage the service requests of customers through different access channels.Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.Participates/leads in projects for process or quality improvements.Works with escalated customers and recommends actions in post incident reviews.Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.
Education and Experience Required: High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills: Superior communication skills both written and verbal
Experience in customer facing role either remote or face to face
Understands internal processes and tools
Computer proficiency ,Problem solving skills,Accuracy in data entry.
Excellent fluency in language to be supported.Experience in a phone based remote role Familiarity with computer technology,Time management skills.
Oversee compliance with operating procedures and standards.
Experience in call routing and processes as well as case logging systems and obligation systems.
Strong understanding of internal processes, tools and usage of such tools in managing daily tasks,Ability to mentor and train new agents
