Maintenance Manager

2 days ago

Gatlinburg, United States Stony Brook Cabins LLC Full time

We are currently looking for a dynamic leader to join our team as our Maintenance Manager to lead and inspire a team to excellence in the vacation rental industry here at Stony Brook Cabins This critical role will report directly to the General Manager. With a focus on winning, kindness, empathy, humility, and passion, the Maintenance Manager will lead our maintenance activities, including but not limited to: maintenance, houseman for trash pickup, and vendor/contractor management. As the primary information hub for all operational facets, the Maintenance Manager is responsible for the overall quality of our rentals and the excellence of our maintenance team. From managing and training staff to creating and implementing policies and procedures, the Maintenance Manager plays a vital role in ensuring the success of our business. Attributes of a successful candidate for this role will align with our values which include ability to take action and ownership, effective communication, remaining calm, maintaining the company culture and values, leading by example, stewarding people and properties entrusted to us with integrity and excellence, being a great coach, celebrating excellence, doing the right thing, humility and respect for all. In this role, the Maintenance Manager has the opportunity to make a real impact, forecasting maintenance departmental personnel and technology needs. While the schedule for this role will vary depending on business needs, the Maintenance Manager will enjoy a competitive salary, bonus potential, and a comprehensive benefits package. Essential Job Duties and Functions: Collaborate with senior managers in the development of performance goals and long-term operational plans. Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration. Set strategic goals for operational efficiency and increased productivity. Work with the General Manager in the development of financial and budgetary plans Analyze current operational processes and performance, recommending solutions for improvement where necessary. Responsibilities Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives. Draw on relationships with department heads, owners, and vendors to make decisions regarding operational efficiency and strategic goals. Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks. Aid in devising strategies to ensuring growth and help implement process improvements to maximize output and minimize costs. Adhere to the companys policies and standards and ensure that best practices are being followed. Develop relationship with our Homeowners and aid them in rental success and ensure their investment is protected. Who we are: At Stony Brook Cabins, our strength lies in how efficiently we provide Best in Class service and support to customers and owners. We pride ourselves on setting the benchmark for success in our industry. We are looking for an experienced Vacation to join our highly qualified team. The ideal candidate will have management experience in the lodging industry. This role requires outstanding organizational, communication and leadership skills as well as the ability to aid in developing innovative solutions. The Operations Manager will work closely with the General Manager to coordinate long-term strategies and plans that will usher in new levels of productivity and business success.

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