Sr Mgr. Business Systems Analysis

3 weeks ago

Lowell, United States UKG, Inc. Full time

UKG is seeking an experienced Manager to join our dynamic Digital team to play a critical key role in transforming our enterprise systems landscape. This role provides an opportunity to closely partner with UKG business leaders to understand strategic objectives, analyze complex business requirements and help drive strategic outcomes. This Senior Manager is responsible for leading a team of Senior Business Systems Analysts who are responsible for the design, development, testing and deployment of new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must have proven leadership experience, ideally leading teams focused on requirements elicitation, solution designs, building and testing system solutions that meet the business need. Strong analytical and problem-solving skills in a complex environment, strong communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. As a member of our Enterprise Applications leadership team, Managers are expected to contribute to strategic roadmap decisions in collaboration with senior leaders and identify innovative opportunities to transform UKG's business solutions for growth.

Responsibilities:
• Team Leadership: Lead and mentor a team of 6-10 Business Systems Analysts, providing feedback, guidance and technical/analytical support as needed.
• Team Development: Develop training plans to enhance the team's technical and professional skills. Foster a positive and collaborative team environment.
• Requirements Analysis: Ensure the quality of the team's requirements elicitation and user story documentation. Ensure that the desired business outcomes and measurable value (KPIs) are understood. Drive decisions when there may be conflicting requirements.
• Solution Vision and Roadmap: In close collaboration with business leaders, provide recommendations and drive decisions that impact the strategic systems roadmap and priorities based on business outcomes.
• Solution Design: Provide oversight for team members in the design of new/enhanced solutions by leveraging your understanding of current technology solutions and business requirements. Ensure designs are technically sound, deliver business value and meet desired outcomes.
• Software Development: Provide oversight for team members in the build, test, and deployment of systems solutions that meet UKG requirements, leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring high standards of performance, scalability, reliability, and maintainability.
• Technical Strategic Leadership: Collaborate with peers to drive the technical strategy and vision for major projects and initiatives, ensuring alignment with business goals and industry best practices. Communicate complex concepts, anticipate potential objections, and influence others to adopt a point of view. Collaborate regularly with technical leads to ensure high standards of quality.
• Project Leadership: Lead cross-functional teams to design, develop, and deliver high-impact software projects on time and within budget. Coordinate activities and tasks of other team members, working independently and needing guidance only in the most complex situations. Ensure delivery of desired business outcomes.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams. Be confident presenting complex information to senior leaders.
• Service Health and Quality: Act as the escalation point for production issues, ensuring timely resolution and thorough root cause analysis. Manage vendor relationships. Drive the implementation of measures to prevent future recurrences.
• Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Hold team members accountable for adopting and adherence to evolving work delivery processes.
• Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (e.g. CoPilot, GenAI)

Basic Qualifications:
• Bachelor's degree in Computer Science, Business Administration, Engineering, or equivalent practical experience.
• 8+ years of business systems analysis or professional software development experience
• 8+ years of global CRM experience, including understanding of several of the following Lead to Cash processes: lead management, accounts, contacts, opportunity management, territory management, sales forecasting, quoting, pricing, product lifecycle management, order management, subscription contracts, sales compensation, billing, renewals, amendments.
• 4+ years in a people management position with demonstrated success in team development
• 3+ years working with Salesforce.com
• Salesforce Administrator certification required
• Expert understanding of Salesforce capabilities, tools, and best practices, as well as production support and maintenance of Salesforce Sales Cloud and/or Revenue Cloud (CPQ + Billing).
• Experience in agile development practices
• Proven track record of delivering complex software projects on time and within budget.
• Understanding of cloud technologies and DevOps principles.
• End to End experience with vendor products, system integration, and data migration projects.

Preferred Qualifications:
• Experience with any of the following systems: Salesforce Einstein, Eloqua, Gainsight, Dun & Bradstreet, Conga, DocuSign, Qualtrics, Varicent, Zoura RevPro, Oracle EBS, Microsoft Dynamics 365
• Experience with foundational data, such as Accounts and Contacts
• Salesforce Advanced Administrator certification
• Salesforce Sales Cloud Consultant certification
• Salesforce CPQ Specialist certification
• Familiarity with ServiceNow or a similar ITSM tool
• Familiarity with CI/CD pipelines and test automation tools.
• Commitment to continuous learning and professional development

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