Technical Support Specialist

1 month ago

Decatur, United States Randstad Global Capability Center Full time

Note:- looking for someone bilingual with Spanish - most of the team is located in Spain

Responsibility: Ensure the proper functioning of IT systems in coordination with the central IT team in Spain, providing technical support, hardware maintenance, and user assistance.

Key Responsibilities

User Technical Support:

  • Provide technical assistance and troubleshooting, both on-site and remotely, to employees.
  • Resolve issues related to hardware (computers, printers, servers, mobile devices, etc.) and software (operating systems, applications, networks).
  • Install, configure, and update IT equipment, operating systems (Windows, macOS, Linux), and company-specific applications.

Hardware Maintenance and Repair:

  • Diagnose, repair, and replace defective components in PCs, laptops, printers, and other peripherals.
  • Perform preventive and corrective maintenance on IT equipment.
  • Manage the inventory of IT equipment and components.

Local Network (LAN) Management and Connectivity:

  • Configure and maintain the local network (LAN), ensuring device connectivity.
  • Provide support in configuring routers, switches, and wireless access points.
  • Troubleshoot issues related to internet connectivity and internal networks.

Data Security and Protection:

  • Implement and maintain security measures to protect systems and data, such as antivirus, firewalls, and security updates.
  • Perform regular backups and restore data when necessary.

Documentation and Incident Management:

  • Document all incidents, solutions, and tasks performed in the support ticket management system.
  • Keep updated records on the status of equipment and software licenses.

Support for Infrastructure Projects:

  • Participate in technology infrastructure improvement projects, such as system migrations or hardware upgrades.
  • Collaborate with other IT departments in the implementation of new technological solutions.

Support for Corporate Applications.

Requirements

Education and Certifications:

  • Technical degree or associate degree in Computer Science, Information Technology, or related fields.
  • Recommended certifications: CompTIA A+, Microsoft Certified Professional (MCP), Cisco CCNA, or equivalent certifications.

Experience:

  • At least 1-3 years of experience in technical support, hardware repair, or similar roles.
  • Experience in managing Windows and macOS operating systems, as well as basic networking knowledge.

Technical Skills:

  • Advanced knowledge in hardware repair and maintenance.
  • Experience with the installation and configuration of enterprise software.
  • Ability to troubleshoot network and connectivity issues.
  • Familiarity with ticket management systems and ITIL best practices is an advantage.

Soft Skills:

  • Excellent communication skills to interact with users at different levels of technical knowledge.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Proactive attitude in identifying and efficiently solving problems.

Availability and Flexibility:

  • Ability to work flexible shifts, including the possibility of after-hours support in case of technical emergencies.
  • Availability to travel to different locations within the U.S. if required by the role.

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