Desktop Technician

Description: Essential Functions: • Provide support and troubleshooting services to a fleet of laptops, mobile devices, printers, and other related peripherals both on-premises and remotely • Answer and resolve support cases promptly with emphasis on strong customer service • Install and configure software and applications for workstation distribution • Assist in the provisioning and maintenance of user accounts, email, group membership, drive mappings, and peripherals • Assist subject matter experts with software upgrades, networking, and security team activities and management to identify issues, research solutions, and escalate issues to the appropriate resources within the team • Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures • Perform imaging, repairs, and maintenance of desktops and mobile workstations • Asset management and distribution, including packaging, moving, shipping, and reception of computers, servers, and any other IT hardware • Schedule and monitor warranty repair through equipment vendors and shipping companies • Maintain and monitor equipment stock and inventory. • Perform other duties as assigned Required Skills/Experience: • High school or equivalent • 2 years experience in the field or career • Experience supporting Windows Desktop Operating Systems (Windows 10) • Proficient in supporting desktop, laptop, and mobile hardware IT support • Basic networking knowledge, including DNS and DHCP • Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines • Proficient with Office software suite • Experience in a fast-paced environment • Ability to prioritize tasks that change frequently and manage unexpected demands • Dependable, follows instructions, and takes initiative to solve problems Preferred Skills/Experience: • CompTIA A+ Certification (Or other certifications in this field) • 1 year in customer service Competencies: • Adaptability – adapt to changing business and technical requirements • Application and use of Technology - Using computers, the Internet, and other technology to increase the quantity and/or quality of work • Teamwork and Cooperation - Readily sharing information and knowledge as well as acting cooperatively with the team • Giving and receiving information effectively in writing, orally and non-verbally such as but not limited to chat and email format • Initiative. - Active attempts to influence events and achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond what is necessarily called for. Skills: Windows 10, Troubleshooting, Active directory, Hardware, software support, Customer service, Office 365, Imaging, jira, hardware/software, asset management Top Skills Details: Windows 10,Troubleshooting,Active directory,Hardware,software support,Customer service Additional Skills & Qualifications: In-person VIP/White glove support 2. Jira ticketing system Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.