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IT Help Desk Technician

3 months ago

Quincy, United States Fuss & O'Neill Full time
Description

Creativity. Innovation. A desire to effect positive change. That's what it takes to work at Fuss & O'Neill - because that's what we do for the communities in which we work: we create, innovate, and design long-lasting improvements that improve quality of life. Quality of life is also important on the job, so we've prioritized work-life balance by offering flexible/remote work opportunities, part-time benefits, and generous PTO. We believe that each day is an opportunity to support one another, to support our clients, and to support our communities. If you feel the same, then you've found your future.

A key to our company and employees' success is our team of Information Technology professionals who provide excellent problem-solving and technical support to keep our technology infrastructure running smoothly. We are currently seeking a Help Desk Technician to join this team

As a Help Desk Technician, your responsibilities will be:

  • Answering Help Desk calls as needed.
  • Responding to Help Desk tickets submitted via email, phone or in person in a courteous and professional manner
  • Providing initial documentation in the Help Desk system, troubleshooting, diagnosis, and resolution of hardware and/or software issues
  • Escalating Help Desk tickets as needed to other members of the IT team
  • Preparing equipment for new employees and actively participate in onboarding program to educate new employees about Fuss & O'Neill's IT programs and policies

Requirements:

  • A High School degree or equivalent. Continuing education in information technology or a related field is a plus
  • Typically requires at least 2 years of relevant experience providing hands on technical support to end users'
  • A+ certification preferred
  • Strong problem-solving, communication, and organization skills
  • Ability to travel to other regional offices within New England as needed
  • Demonstrated ability to work within a team environment while maintaining ownership of individual responsibilities
  • Prior knowledge working with Microsoft office 365 is a plus
  • Ability to lift 50 pounds.

This position will report to the Manchester, NH; Boston, MA; or Quincy, MA office 4 days per week and may sit remote 1 day per week. Create your space, create your career, create your future. Let's see what we can create together

Visa sponsorship is NOT available for this position.

APPLY ONLINE NOW

OR

Mail your resume

Fuss and O'Neill, Inc

Attn: Human Resources

146 Hartford Rd

Manchester, CT 06040

Fuss & O'Neill is proud to be an Equal Opportunity / Affirmative Action employer | All offers are contingent upon a successful criminal background check | Fuss & O'Neill participates in the Federal e-Verify program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)