Account Manager

1 week ago

Vancouver, United States VanderHouwen Full time

Status: Direct Hire

Job Title: Account Manager

Job Shift/Schedule: Monday-Thursday 6:30am-5:00pm

Salary: $90,000

About the company:

We are located in Vancouver, Washington, 15 minutes north of downtown Portland, Oregon. This is a progressive area with an emphasis on manufacturing in the high-tech sector. Our mission is to make our customers successful by inventing, manufacturing, and quickly delivering the most practical motion control components worldwide.

We began in 1980 in Los Alamitos, California, when our founder could not find an encoder that would meet his design criteria. As a design engineer for a medical ultrasound company, he became aware of the obvious need for optical encoders that were practical, simple, reliable, and available off-the-shelf. We created our first incremental encoder and revolutionized the motion control industry with our user-friendliness and pricing. Today our products are based on these founding principles.

Account Manager:

The objective of this position is to maintain customer relationships, support and resolve technical issues, and identify needs and new opportunities for motion control products. In this position, the successful candidate will create and build customer relationships. This individual will assist in developing and facilitating the proposal process for customers including budgets and pricing, proposal writing, contract negotiations, and customer presentations. Strong leadership skills, and communication skills (verbal and written), in addition to seamless coordination and cooperation with Customer Service, Engineering, and Production teams are essential to the success of the chosen candidate.

Responsibilities:

  • Manage as assigned, OEM customer accounts to support US Digitals growth objectives and anticipate potential issues that need to be resolved.
  • Provide both sales and technical support, as needed, for both existing and new OEM accounts.
  • Proactively contact assigned OEM accounts on a monthly or predetermined basis to ensure customer satisfaction and relationship continuity.
  • Support custom product requests and interface closely with the management & engineering teams to coordinate the custom product design objectives, pricing and lead times. Engage necessary technical resources for more complex solutions.
  • Attend and Support trade show events as requested by the management team.
  • Generate customer sales reports for management; track current sales versus targets, blanket POs, and sales agreements
  • Willingness and ability to travel up to 25%, both domestic and foreign.
  • Collaborate with internal partners to ensure customer requirements and expectations are always met.
  • Coordination with the technical and customer support teams as it pertains to customer needs, concerns, and RMA processes
  • Ability to prioritize and escalate customer issues or concerns to management as necessary.
  • Updates job knowledge by studying new product development; and participating in educational opportunities.
  • Accomplishes department and organization goals & objectives by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job duties and accomplishments.
  • Authorized to manage work within a defined workflow process.
  • Other Duties as assigned

Qualifications:

  • Technical degree or equivalent combined education and work experience with emphasis on industrial controls and automation.
  • 3+ years of customer relations/sales experience with a proven track record in the Industrial marketplace
  • Self-starter taking initiative innovating and developing smart and efficient roles and means to organize and effectively utilize relevant information.
  • Strong leadership skills to plan, lead, and drive change in the organization while meeting or exceeding business objectives.
  • Proficient in Sharepoint and MS Office (Word, Excel, PowerPoint)
  • Strong organizational skills.
  • Through understanding of sales processes, customer buying behavior, and how to close a sale.
  • Excellent written and oral communication skills.
  • Ability to manage work within defined workflow processes.
  • Ability to work in the United States without sponsorship.
  • Be able to perform basic physical tasks such as lifting 25lbs, reading, and nimbleness of hands for typing and writing.

Values:

Our organization is founded on the principles outlined in God's Word, which results in high employee retention, increased customer loyalty, and steadfast growth:

  • Integrity is our guiding principle.
  • Customer satisfaction takes precedence over profits.
  • We have thoughtfully developed an exciting environment for our employees.
  • We take great care of our suppliers.
  • We have a relentless drive to solve customer problems.
  • We challenge ourselves to be practical in all aspects of business.
  • We engineer our products for durability and repeatability.
  • We set our pricing to be fair and reasonable.
  • We deliver our products and services to customers on their timelines.
  • We embrace change as the means to continuously improve and grow.
  • We strive to make it easy for people to do business with us.
  • We are on a life-long journey of learning

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