Customer Service Rep

4 weeks ago

Schertz, United States CCTHC Inc Lavish Kitchen and Bath Inc Full time

Job Description

California Closets is the world's leading brand in the category of customized storage solutions. LAVISH kitchen + bath is Texas' leading luxury kitchen and bath cabinetry brand. We are currently looking to hire for our open Client Experience Coordinator position.

The Client Experience Coordinator for California Closets and LAVISH kitchen + bath

As the Client Experience Coordinator, you will be the central organizer for all sold projects coming through the business and the main pivot point from sales and marketing into operations. You will own the coordination of these projects and the communication between our internal teams and our external residential and business clients.

This is an incredibly important role, that will require an incredibly strong attention to detail and great communication / customer service skills.

The Responsibilities:

Manage the internal and external communication for client projects that are currently in process or in a punch-list status.

Sheppard project punch-list packets for processing through the internal team to get resolution and project completion.

Work in tandem with scheduling to get projects on the calendar for completion

Communicate with the accounting team on project payment availability and status.

Coordinate with purchasing and receiving on needed project items and timelines to complete open projects.

Brainstorm with the team to come up with ideas to resolve problems to better serve the client and/or improve productivity.

Other duties as required.

The Knowledge and Skills Required:

Listen and communicate attentively to client needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the client.

Proficient in technology including Outlook, Word, Excel and be able to learn new technology software.

Must be able to manage client relationships ensuring that clients receive exceptional service and support with a positive attitude.

Strong interpersonal and communication skills, both oral and written, including advanced influencing skills, time management, and presentation skills.

Self-disciplined, personable, punctual, driven and very organized with superb follow-up and follow-through skills.

Ability to multi-task in fast-paced environment, work both independently and on teams, and meet deadlines.

Understanding and alignment with company and departmental goals

Strong problem-solving skills and creative thinking

Sense of humor is a must.

Working Conditions:

This is a full-time position.

Works in our main Selma office/production facility

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